IT Support Associate - Entry Level
About the position
The IT Support Associate position is an entry-level role focused on providing exceptional customer service and technical support to clients. The role involves both remote and on-site assistance, ensuring that clients' technology operates smoothly. The company values a collaborative environment where contributions are recognized, and ongoing training is provided to help employees develop their technical skills.
Responsibilities
Provide remote technical support to clients via phone and remote access tools
,
Travel to client sites to troubleshoot and resolve computer issues
,
Install and configure hardware and software
,
Maintain accurate and detailed records of all work performed in our ticketing system
,
Learn and develop new technical skills through ongoing training
Requirements
18 years of age or older
,
Valid driver's license, car, and insurance
,
Ability to lift 50 lbs
,
Basic Microsoft Windows and/or Macintosh skills
,
Excellent customer service and communication skills
,
Ability to learn new technical skills quickly
,
Strong problem-solving and troubleshooting abilities
,
Detail-oriented and organized
Nice-to-haves
Prior experience working with customers over the phone
,
Some experience with computer hardware and software troubleshooting
Benefits
Flexible work schedule
,
Paid training and ongoing professional development opportunities
,
Potential for work-from-home opportunities after demonstrating proficiency and trustworthiness
,
Gain valuable experience in the IT field
,
Be part of a supportive team in a company that values its employees and clients
,
Opportunities for increased hours as the company grows
Apply Now
The IT Support Associate position is an entry-level role focused on providing exceptional customer service and technical support to clients. The role involves both remote and on-site assistance, ensuring that clients' technology operates smoothly. The company values a collaborative environment where contributions are recognized, and ongoing training is provided to help employees develop their technical skills.
Responsibilities
Provide remote technical support to clients via phone and remote access tools
,
Travel to client sites to troubleshoot and resolve computer issues
,
Install and configure hardware and software
,
Maintain accurate and detailed records of all work performed in our ticketing system
,
Learn and develop new technical skills through ongoing training
Requirements
18 years of age or older
,
Valid driver's license, car, and insurance
,
Ability to lift 50 lbs
,
Basic Microsoft Windows and/or Macintosh skills
,
Excellent customer service and communication skills
,
Ability to learn new technical skills quickly
,
Strong problem-solving and troubleshooting abilities
,
Detail-oriented and organized
Nice-to-haves
Prior experience working with customers over the phone
,
Some experience with computer hardware and software troubleshooting
Benefits
Flexible work schedule
,
Paid training and ongoing professional development opportunities
,
Potential for work-from-home opportunities after demonstrating proficiency and trustworthiness
,
Gain valuable experience in the IT field
,
Be part of a supportive team in a company that values its employees and clients
,
Opportunities for increased hours as the company grows
Apply Now