IT Specialist and Salesforce Administrator
About the Role Medworks is hiring a mid-level IT Specialist & Salesforce Administrator to support our growing, multi-state team with day-to-day technical needs, system administration, and ownership of key business platforms—including Salesforce and Power BI. In this hands-on role, you'll help keep our teams connected, our systems secure, and our leadership informed through reliable dashboards and reporting. You'll be the point person for troubleshooting issues, managing devices, improving processes, maintaining data accuracy, and supporting users across both office and field environments. Whether you're configuring Salesforce workflows, resolving IT tickets, onboarding a new team member, or building a Power BI dashboard, you'll play an essential role in keeping Medworks running smoothly. If you enjoy being the person everyone can count on for technical guidance, system improvements, and thoughtful data insights, you'll thrive in this role. What You'll Do: IT Support & Systems Administration • Provide timely Tier 1–2 support for hardware, software, connectivity, and account issues. • Manage user accounts, roles, permissions, and security across Microsoft 365, Teams, SharePoint, and related systems. • Monitor service level agreements with third party IT vendors and report to Leader any deficiencies or recommendations to modify scope of services in future contracting. • Oversee the lifecycle of laptops, mobile devices, and IT equipment, including setup, imaging, distribution, and maintenance. • Support onboarding/offboarding processes, including access provisioning and device preparation. • Maintain IT documentation, processes, and best practices. • Ensure IT security standards, backups, and troubleshooting practices are consistently followed. Salesforce Administration • Serve as Medworks' primary Salesforce Administrator. • Create, update, and optimize Salesforce workflows, automations, validation rules, page layouts, and fields. • Manage user profiles, permissions, roles, security, and data integrity. • Build and maintain Salesforce reports and dashboards for Sales and Leadership. • Support and troubleshoot Salesforce integrations with systems such as Power BI and operational platforms. • Partner with Sales Leadership to improve CRM usability and process efficiency. Power BI Reporting & Insights • Build, maintain, and refine Power BI dashboards used by Leadership, Operations, and Sales. • Clean, transform, and model data from multiple sources to ensure accuracy and usability. • Create clear, visually intuitive dashboards that support operational decision-making. • Work directly with stakeholders to understand reporting needs and develop meaningful insights. What We're Looking For Education & Experience • 5–8 years of IT administration or related experience. • Salesforce Administration experience required (Salesforce Admin certification preferred). • Strong experience building and maintaining Power BI dashboards. • Experience with Microsoft 365 administration, Azure AD/Entra, device management, and general IT troubleshooting. Skills & Attributes • Friendly, approachable communication style with a willingness to help users of all technical levels. • Strong analytical skills with the ability to troubleshoot complex issues and identify system improvements. • Ability to balance support tickets, project work, and reporting tasks in a fast-paced environment. • Detail-oriented mindset with a focus on accuracy and system integrity. • Proactive, dependable, and able to work independently as well as collaboratively. • Comfortable supporting a remote/field-based team and navigating multi-state operational needs. Location Requirement • Must be based in or near Richmond, VA, with regular in-office presence required. Schedule & Work Environment • Monday–Friday schedule, 8:30 - 4:30. • Occasional flexibility needed based on system needs or operational priorities. • Limited travel may be required for operational support or equipment deployment. About Medworks Medworks is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. Since 2005, we've partnered with hospitals and surgery centers to provide concierge-level equipment services and procedural support—all driven by our GRIT values: Growth, Readiness, Integrity, and Teamwork. At Medworks, we value energy, creativity, and commitment. Our team members are passionate about achieving goals and making an impact—supported by a collaborative, innovative environment designed for personal and professional growth. Learn more at www.medworkssurgical.com ( Medworks is an equal opportunity employer. Apply tot his job