IT Specialist

MDT is a company that delivers technology solutions for employees and credit-union clients. The IT Specialist role focuses on providing Tier I and selected Tier II support, managing endpoints and identity services, and ensuring a consistent end-user experience through effective problem resolution and documentation.ResponsibilitiesAdminister and secure all corporate endpoints, peripherals, and mobile devicesManage user, group, and computer objects in Active Directory; enforce access controlsEvaluate, assess, and deploy new hardware/software; recommend technology standardsMonitor health system and deliver clear status/compliance reportsTrack inventory of IT equipment, software licenses, and warrantiesSupport core security services (email filtering, MFA, VPN, web filtering) and hosted appsPerform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls)Provide Tier I/II support to internal and external usersDeliver on site support as needed to resolve hardware, connectivity, or other incidentsDocuments fixes and shares knowledge as neededMaintain positive vendor and customer relationshipsRepresent the company professionally in contacts with clients, vendors, and trade professionalsEnsure requests, questions, and problems are courteously and professionally resolvedEnsure the company’s professional reputation is maintained both internally and externallyWorks well with co-workersKeep management well informed of activities and any significant problemsComplete required reports, records, and other documentationAttend and participate in meetings and committees as requiredAbides by all company policies and procedures, including upholding all security standardsEnsures the work area is clean, secure, and well maintainedComplete additional duties as assignedSkillsHigh school graduate or equivalentMinimum 1 year of experience in related positionsHands-on experience in IT technical support or systems administrationUnderstanding of IT applications and productsWindows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs)Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferredMulti-site Active Directory administration, Group Policy, and identity lifecycle managementScripting/automation using PowerShell, Bash, Python, Intune, MCM, or AnsibleFamiliarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP)Peripheral setup and troubleshooting (printers, scanners)Security controls: MFA, EDR, automated patching, and compliance best practicesStrong technical documentation, knowledge sharing, and customer service communication skillsProven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environmentPreferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 FoundationAssociates degree in IT or related field, or equivalent combination of education and experienceAdditional related training in IT applications and systems and financial institution operationsCompany OverviewMDT helps credit unions navigate complex financial technology ecosystems, ensuring they remain institutions of choice for members. It was founded in 2003, and is headquartered in Great Falls, Virginia, USA, with a workforce of 51-200 employees. Its website is http://mdtmi.com.



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