IT Service Desk Specialist
RA Capital Management is a leading provider of capital and services to innovators in the world, focusing on improving human and planetary health. As an IT Service Desk Specialist, you will provide frontline technical support to employees, troubleshoot issues, and collaborate with the IT team to resolve technical challenges. Responsibilities Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions Collaborate with other members of the IT team to diagnose and resolve more complex technical issues Escalate issues as needed while maintaining clear communication and ownership Skills Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience Strong customer service skills, preferably gained in a professional work environment Excellent written and verbal communication skills Ability to prioritize tasks effectively and manage time in a dynamic environment Professional demeanor with strong interpersonal and teamwork skills Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android) Experience with Google Workspace preferred Prior troubleshooting experience is a plus but not required Benefits Employer-paid monthly premiums for health, dental, and vision coverage Wellness benefits and programs to support physical and mental well-being Resources and perks that enhance work-life balance and financial security Company Overview RA Capital Management is an investment advisor specializing in the life-sciences, drug development, and planetary health sectors. It was founded in 2004, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship RA Capital Management has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 2 in 2023, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.