IT Operations Manager - (Hybrid - Seattle, WA)
About the position At Nordstrom, we believe in creating an inspiring and supportive environment where talented individuals are empowered to drive amazing results. As our new IT Operations Manager, you'll guide a large team of professionals to execute strategies that enhance our daily operations and deliver exceptional technical support. A day in the life... Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed. Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations. Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience. Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity. Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success. Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements . Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking. Responsibilities • Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed. • Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations. • Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience. • Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity. • Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success. • Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements . • Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking. Requirements • A BA/BS in Computer Science or a closely related degree, or equivalent practical experience. • A minimum of 8 years of relevant work experience in IT operations. • Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies. • Extensive knowledge of Microsoft Intune and the Azure platform . • Demonstrable experience with IT Helpdesk operations , including a strong ability to understand and support technical needs across diverse user groups. • A track record of successfully leading large teams and managing resources efficiently under budgetary constraints. • Hands-on experience with the ServiceNow platform . Nice-to-haves • 5+ years of experience leading teams (preferred). Benefits • Medical/Vision • Dental • Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources