IT Help Desk Technician

iVenture Solutions is a high energy IT support company dedicated to serving local small and mid-sized businesses. They are seeking an IT Help Desk Technician to provide tech support and guidance to clients, ensuring timely problem resolution and documentation. Responsibilities Support Microsoft Windows desktop and server technologies Consult with clients and offer guidance on technology use and best-practices Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner Communicate the need for escalation promptly if you are unable to resolve the issue Provide fast and friendly tech support to end-users, IT managers, and C-level executives Typical Week: 85% help desk, 10% server/network support, 5% training/meetings Skills Bachelor's Degree, business related field preferred, or equivalent experience Minimum of 1 year experience working in a 50+ user Windows desktop/server environment Well-rounded Microsoft desktop technology experience and user support Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols Motivation and drive to develop yourself personally and professionally Strong communication skills both verbal and written Excellent customer service skills Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel Benefits WFH Flexibility Focus on Work/Life Balance We match 4% on your 401K Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year Comprehensive benefits package which includes paid life insurance and paid long term disability Peerfit membership - providing free access to many local gyms and studios Paid Maternity, Paternity and foster leave Quarterly employee/family outings Career Path road mapping $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team Real Culture initiatives and recognition, not just pizza parties 360 degree feedback. You talk, we listen. Mileage reimbursement Super cool technology – virtual lab, paid certifications and training days Company Overview iVenture Solutions adaptive staff of delivers Managed IT and Cloud Services that are innovative, reliable, & business friendly. It was founded in 2000, and is headquartered in Clearwater, Florida, USA, with a workforce of 51-200 employees. Its website is