IT Business Analyst II
Job title: IT Business Analyst II in Charlotte, NC at Coca-Cola
Company: Coca-Cola
Job description: Requisition ID: 223811Locations: CharlotteUncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!Job OverviewThe IT Business Analyst I and II is a member of an IT agile, scrum team responsible for understanding business process objectives and helping their team translate needs into actionable technology requirements, designs. Major activities include requirements gathering, refining of scope, analyzing data sources, assisting with user acceptance testing, and gathering user feedback on IT deliverables. The IT Business Analyst 1 and 2 will also have a hands-on role in the full Agile, Scrum life cycle, from user story ideation through development, deployment, and production support.Duties & Responsibilities
Leads the collaboration with key stakeholders by gathering information to better understand their business processes and needs to increase efficiency, productivity, and functionality of IT resources, through analysis and determine requirements and gaps
Gathers and documents business and functional requirements, and translates to the technical team for delivery of technology solutions
Assists developers in unit testing deliverables and facilitates the user acceptance testing with business partners to ensure quality and functionality
Participates in key agile routines such as backlog replenishment, user story mapping, sprint reviews, and retrospectives to increase efficiencies and processes
Provides level 2 support for all technology solutions in the assigned application portfolio by performing root cause analysis, collaborating with business partners and IT Teammates to resolve the issues and or incidents
Supports business teams by monitoring and reviewing incident logs, escalating to the project owner or business process lead when an issue arises that cannot be resolved through support-level involvement
Confirms all tickets are properly set up and assigned to the correct resource, tracks user support tickets to ensure proper follow-up and ticket closure, and communicates resolutions to the user once the incident is resolved
Knowledge, Skills, & Abilities
Must have excellent communication and collaboration skills
Must have 3 years’ experience with IT solution implementations
Builds positive, trusting relationships with business customers, and develops a deep understanding of their needs while fostering strong, collaborative relationships with IT team members
Manage and facilitate successful, effective meetings, if applicable
Self-directed, proactive, and able to prioritize/execute work independently
Minimum Qualifications
Bachelor’s degree (4 years)
Knowledge acquired through 3 to up to 5 years of work experience
Preferred Qualifications
Business degree is preferred
Work EnvironmentOffice Environment4 days onsite, 1 day remote at our corporate headquarters in South Park#LI-AF1Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now
Company: Coca-Cola
Job description: Requisition ID: 223811Locations: CharlotteUncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!Job OverviewThe IT Business Analyst I and II is a member of an IT agile, scrum team responsible for understanding business process objectives and helping their team translate needs into actionable technology requirements, designs. Major activities include requirements gathering, refining of scope, analyzing data sources, assisting with user acceptance testing, and gathering user feedback on IT deliverables. The IT Business Analyst 1 and 2 will also have a hands-on role in the full Agile, Scrum life cycle, from user story ideation through development, deployment, and production support.Duties & Responsibilities
Leads the collaboration with key stakeholders by gathering information to better understand their business processes and needs to increase efficiency, productivity, and functionality of IT resources, through analysis and determine requirements and gaps
Gathers and documents business and functional requirements, and translates to the technical team for delivery of technology solutions
Assists developers in unit testing deliverables and facilitates the user acceptance testing with business partners to ensure quality and functionality
Participates in key agile routines such as backlog replenishment, user story mapping, sprint reviews, and retrospectives to increase efficiencies and processes
Provides level 2 support for all technology solutions in the assigned application portfolio by performing root cause analysis, collaborating with business partners and IT Teammates to resolve the issues and or incidents
Supports business teams by monitoring and reviewing incident logs, escalating to the project owner or business process lead when an issue arises that cannot be resolved through support-level involvement
Confirms all tickets are properly set up and assigned to the correct resource, tracks user support tickets to ensure proper follow-up and ticket closure, and communicates resolutions to the user once the incident is resolved
Knowledge, Skills, & Abilities
Must have excellent communication and collaboration skills
Must have 3 years’ experience with IT solution implementations
Builds positive, trusting relationships with business customers, and develops a deep understanding of their needs while fostering strong, collaborative relationships with IT team members
Manage and facilitate successful, effective meetings, if applicable
Self-directed, proactive, and able to prioritize/execute work independently
Minimum Qualifications
Bachelor’s degree (4 years)
Knowledge acquired through 3 to up to 5 years of work experience
Preferred Qualifications
Business degree is preferred
Work EnvironmentOffice Environment4 days onsite, 1 day remote at our corporate headquarters in South Park#LI-AF1Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now