IT Asset Coordinator (39915)

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. The IT Asset Coordinator supports the management of client and company-issued devices throughout their lifecycle, ensuring compliance and efficiency in device management processes while collaborating with IT and cross-functional teams. Responsibilities Own the end-to-end asset lifecycle, including strategy development, lifecycle standards, policy adherence, and audit controls Manage inventory levels, device forecasting, and asset operations Oversee logistics functions including device intake, tagging, IMEI tracking, shipping/receiving, and SLA performance Produce executive-level reporting on asset utilization, loss rates, lifecycle performance, and cost per agent Maintain accurate device records in Salesforce (SFDC) and other asset tracking systems Manage relationships with repair vendors and warranty providers, including coordination with repair shops as the organization evaluates self-insuring devices Provide oversight of Mobile Device Management (MDM) processes and coordinate with IT on provisioning, configuration, security enforcement, and remote lock/wipe actions Ensure consistent, efficient, and compliant device management processes across all client- and company-issued hardware Additional responsibilities may be assigned as needed to support team and organizational priorities Skills Proven experience in asset management, logistics, operations, or a related field Strong understanding of device lifecycle management, asset governance, and inventory control practices Experience with Apple Business Manager (ABM) is required, as it is used to track and manage Apple devices Proficiency with Salesforce (SFDC) or similar asset tracking systems Strong vendor management experience, particularly in high-volume device environments involving thousands of devices Ability to analyze operational data and produce clear executive-level reporting and insights Experience designing or supporting automated workflows and webforms in partnership with IT Understanding of Automated Device Enrollment (ADE) processes Excellent organizational skills and attention to detail Ability to manage high-volume operational workflows Strong collaboration skills and the ability to partner effectively with IT and cross-functional teams Positive attitude and a strong 'can-do' mindset Benefits Vacation Sick leave Paid holidays Medical (with an HSA plan option) Dental Vision Company paid Basic Life insurance Opportunity to enroll in Voluntary Life plans Employee Assistance Program 401K with employer match Employee referral program Home office stipend Opportunities for team building Growth, and development Company Overview Smart Circle is a broker for outsourced sales, we act as a bridge between our clients and a network of independent sales companies. It was founded in 1981, and is headquartered in Newport Beach, California, USA, with a workforce of 51-200 employees. Its website is