International Logistics Coordinator

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.1. ResponsibilitiesHas an absolute passion for the support and well being of every single patient and site staff in every trial Medable supportsProactively updates and is familiar with Medable’s shipping database by country, including all specific country customs requirements for the various products Medable shipsMonitors all new business opportunities to ensure all country requirements can be supportedDevelops necessary pro forma and commercial invoices and supply all needed documentation as it relates to Import Licenses and Importers of RecordProvides subject matter expertise to Medable’s customers as we assist them in the development of international shipping plansMonitors international shipments in real time and interject to resolve exceptions and issues, keeping in real time communication with brokers and couriersDevelops a method to keep customers, both internal and external, informed in real time of shipping statusesSupports high visibility clients with the goal of delivering the highest quality, cutting edge service in the industryEstablishes clear hand off points with vendors that service Medable’s needsImplements and monitors KPIs that measure and track success of Medable and its partnersDevelops and maintains strong internal and external customer relationshipsEffectively uses Medable's software and other systems and solutions required to support customers and projectsMeasures performance and manage results of service level agreement thresholds while resolving escalations in rapid fashionAssists in the development of a delivery process that has a 98% or greater on time and accurate shipment rateHas in-depth understanding and knowledge of Medable's productEnsures audit readiness and educate customers on the capabilities of the departmentProactively identifies and addresses issues or risksOther duties as assigned2. ExperienceExperience with Salesforce,Trabex or other similar helpdesk software2+ years in international distribution operations or a combination of education and experience1+ years experience working in the clinical trial industry (preferred)Experience with clinical trial management (preferred)3. SkillsStrong interpersonal skills and leadership including communication with C-level executivesExcellent communicator both orally and in writingDeep knowledge of logistics practicesHigh technical aptitudeTeam player, team leader4. Education, Certifications, LicensesBachelor’s degree in supply chain or business related field (preferred)International Air Transportation Authority Certification (IATA/FIATA) (preferred)5. Travel RequirementsAs Required.At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.Flexible WorkRemote from the start, we believe in a flexible employee experienceCompensationCompetitive base salariesAnnual performance-based bonusStock options for employees, aligning personal achievements to Medable's successHealth and WellnessHealth and insurance coverageWellness program (Mental, Physical and Financial) RecognitionPeer-to-peer recognition program, celebrating achievements and milestonesCommunity InvolvementVolunteer time off to support causes you care aboutMedable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.

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