Integration Support Analyst
Job Description:
• Lead technical troubleshooting efforts for our enterprise integration queue, delivering solutions within demanding SLA timeframes (24-48 hours)
• Learn the onboarding process end to end and be the first line of support when onboarding new enterprise accounts
• Test new pricing configurations and respond to enterprise questions around configuration issues
• Develop and maintain comprehensive monitoring dashboards to track API performance and integration health
• Collaborate with engineering teams to resolve complex integration issues and implement scalable solutions
• Partner on defect issues to quickly size problems for engineering partners
• Write and maintain Python scripts to automate troubleshooting processes and enhance support efficiency
• Serve as a technical liaison between clients and internal engineering teams, translating complex issues into clear action items
Requirements:
• BS in Computer Science, Software Engineering, or related field (equivalent experience considered)
• 5+ years of technical support experience with enterprise-level integrations
• Strong proficiency in Python programming and API interactions
• Demonstrated experience with RESTful APIs, JSON, SQL and web services
• Experience building and maintaining monitoring dashboards
• Strong understanding of API authentication, error handling, and troubleshooting methodologies
• Experience working within strict SLA environments
• Excellent problem-solving and analytical skills
Benefits:
• Medical, Dental, Vision Insurance
• 401k with 4% company match.
• Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays + 1 floating holiday (from the approved holiday list)
Apply Now
Apply Now
• Lead technical troubleshooting efforts for our enterprise integration queue, delivering solutions within demanding SLA timeframes (24-48 hours)
• Learn the onboarding process end to end and be the first line of support when onboarding new enterprise accounts
• Test new pricing configurations and respond to enterprise questions around configuration issues
• Develop and maintain comprehensive monitoring dashboards to track API performance and integration health
• Collaborate with engineering teams to resolve complex integration issues and implement scalable solutions
• Partner on defect issues to quickly size problems for engineering partners
• Write and maintain Python scripts to automate troubleshooting processes and enhance support efficiency
• Serve as a technical liaison between clients and internal engineering teams, translating complex issues into clear action items
Requirements:
• BS in Computer Science, Software Engineering, or related field (equivalent experience considered)
• 5+ years of technical support experience with enterprise-level integrations
• Strong proficiency in Python programming and API interactions
• Demonstrated experience with RESTful APIs, JSON, SQL and web services
• Experience building and maintaining monitoring dashboards
• Strong understanding of API authentication, error handling, and troubleshooting methodologies
• Experience working within strict SLA environments
• Excellent problem-solving and analytical skills
Benefits:
• Medical, Dental, Vision Insurance
• 401k with 4% company match.
• Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays + 1 floating holiday (from the approved holiday list)
Apply Now
Apply Now