Intake Specialist - 100% Remote, Patient-Focused Role
Intake Specialist - Make a Difference in Patient Care!
FLSA Status: Non-exempt
Reports To: Intake Manager
Are you passionate about helping patients and ensuring they receive the care they need? At FlexCare, we're seeking a dedicated Intake Specialist to manage referrals, verify insurance, and assist patients through the intake process.
Why You'll Love Working Here:
• Work alongside a passionate and supportive team
• Impact lives daily through exceptional patient care
• Grow and advance with continued learning opportunities
• Enjoy a healthy work-life balance
What You'll Do:
The Intake Specialist is responsible for receiving referrals from sources and ensuring they are processed through the intake process in a timely manner. The Intake specialist is also responsible for obtaining the patient's benefits, prior authorizations and/or predeterminations, as well as communicating with the patient and their families as well as the referral source to determine their needs, medical history, physical and mental state, and special requirements.
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Your key responsibilities include:
• Processes orders from referral sources.
• Assesses patient needs upon arrival.
• Responds to all phone and fax inquiries.
• Verifies patient's benefits and eligibility for requested services.
• Obtains all necessary information required to process a prior authorization if applicable.
• Completes all patients start of care paperwork.
• Relays insurance coverage to referral source/patient and discuss financial responsibilities and any need for financial assistance.
• Enter all new patients into the database.
• Receives and uploads all documents received into patient's file.
• Monitors referrals and assess any of their needs.
• Assists clients and staff with referral questions when needed.
Competency Statements:
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Understands and learns from what others say.
• Identifies, collects, and organizes data for analysis and decision-making.
• Adapts to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Position Type and Expected Hours of Work
This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 4:30p.m. Hours and work shift may change in accordance with business needs.
What We're Looking For:
• Education: High School diploma or Equivalent.
• Experience: Minimum 2 years' experience in infusion therapy or related healthcare services with experience working with healthcare insurance and customer service.
• Computer Skills: Microsoft Office (Word and Excel)
Additional Eligibility Qualifications
Must be able to accomplish any and all duties with little to no assistance.
⚡ What We Offer - Full-Time Benefits/Perks:
We take care of you with company-sponsored health, dental, and vision insurance, plus short-term disability.
Long-term disability coverage, and Group Term Life insurance a financial security for you and your Family
Birthday Off - Celebrate your special day with a paid day off just for you!
Parental Leave - Paid time off for new parents to bond with their little one.
Secure your financial future with our 401(k) retirement plan.
Wellness Perks - Stay healthy and supported with our wellness benefits.
Enjoy paid time off, company holidays, and a 24-hour floating holiday to use whenever you need.
Work Environment & Physical Requirements:
This role operates in an office setting, requiring frequent standing, walking, reaching, and lifting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Join Our Team and Make a Difference!
At FlexCare, we believe in empowering our employees and delivering exceptional patient care. If you're ready to take your career to new heights, apply today and be part of a dynamic, patient-focused team!
Your next big career move starts here - Apply Now!
Apply Now
Apply Now
FLSA Status: Non-exempt
Reports To: Intake Manager
Are you passionate about helping patients and ensuring they receive the care they need? At FlexCare, we're seeking a dedicated Intake Specialist to manage referrals, verify insurance, and assist patients through the intake process.
Why You'll Love Working Here:
• Work alongside a passionate and supportive team
• Impact lives daily through exceptional patient care
• Grow and advance with continued learning opportunities
• Enjoy a healthy work-life balance
What You'll Do:
The Intake Specialist is responsible for receiving referrals from sources and ensuring they are processed through the intake process in a timely manner. The Intake specialist is also responsible for obtaining the patient's benefits, prior authorizations and/or predeterminations, as well as communicating with the patient and their families as well as the referral source to determine their needs, medical history, physical and mental state, and special requirements.
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Your key responsibilities include:
• Processes orders from referral sources.
• Assesses patient needs upon arrival.
• Responds to all phone and fax inquiries.
• Verifies patient's benefits and eligibility for requested services.
• Obtains all necessary information required to process a prior authorization if applicable.
• Completes all patients start of care paperwork.
• Relays insurance coverage to referral source/patient and discuss financial responsibilities and any need for financial assistance.
• Enter all new patients into the database.
• Receives and uploads all documents received into patient's file.
• Monitors referrals and assess any of their needs.
• Assists clients and staff with referral questions when needed.
Competency Statements:
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Understands and learns from what others say.
• Identifies, collects, and organizes data for analysis and decision-making.
• Adapts to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Position Type and Expected Hours of Work
This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 4:30p.m. Hours and work shift may change in accordance with business needs.
What We're Looking For:
• Education: High School diploma or Equivalent.
• Experience: Minimum 2 years' experience in infusion therapy or related healthcare services with experience working with healthcare insurance and customer service.
• Computer Skills: Microsoft Office (Word and Excel)
Additional Eligibility Qualifications
Must be able to accomplish any and all duties with little to no assistance.
⚡ What We Offer - Full-Time Benefits/Perks:
We take care of you with company-sponsored health, dental, and vision insurance, plus short-term disability.
Long-term disability coverage, and Group Term Life insurance a financial security for you and your Family
Birthday Off - Celebrate your special day with a paid day off just for you!
Parental Leave - Paid time off for new parents to bond with their little one.
Secure your financial future with our 401(k) retirement plan.
Wellness Perks - Stay healthy and supported with our wellness benefits.
Enjoy paid time off, company holidays, and a 24-hour floating holiday to use whenever you need.
Work Environment & Physical Requirements:
This role operates in an office setting, requiring frequent standing, walking, reaching, and lifting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Join Our Team and Make a Difference!
At FlexCare, we believe in empowering our employees and delivering exceptional patient care. If you're ready to take your career to new heights, apply today and be part of a dynamic, patient-focused team!
Your next big career move starts here - Apply Now!
Apply Now
Apply Now