Customer Support Coordinator

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. The Customer Support Coordinator role focuses on providing exceptional customer service by acting as a liaison between customers and various stakeholders, ensuring efficient communication and problem resolution. Responsibilities Act as the liaison between customers, utility companies, energy suppliers, and internal teams Provide an unparalleled customer experience through quick, efficient, and clear communication Enhance department systems and processes to support scalability and efficiency Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges Coordinate directly with utilities and suppliers to address and resolve issues Provide timely status updates to customers and ensure their questions are answered Identify proactive solutions to common customer challenges Participating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our services Skills Strong organizational skills with a proactive, action-oriented mindset Excellent communication, interpersonal, and time-management abilities Ability to multitask and thrive in a fast-paced, continuously evolving environment Eagerness to learn and grow within the company Experience in customer support, customer success, project management, or operations Benefits PTO Health - We cover 50% of your monthly premium cost Dental - We cover 50% of your monthly premium cost Vision - We cover 50% of your monthly premium cost Basic Term Life & AD&D insurance policy- We cover 100% 401(K) Employer match 20% of total contribution on up to 5% of salary Work from home on Fridays 20 work from home days per year (in addition to WFH Fridays) Wednesday catered lunches Gym membership at on-site gym facilities Frequent company events Company Overview Energy CX is an energy brokerage company that offers energy procurement, sustainability solutions and utility services. It was founded in 2005, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is