Insurance Verification & Authorization Specialist - Virtual Assistant
This is a remote position.
Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing multi-location physical therapy practice.
This role is primarily focused on insurance verification and authorization, supporting a high-volume clinic environment with accurate and timely processing of patient insurance information. You will play a critical role in ensuring patients are properly verified and authorized prior to their appointments, helping the clinic operate efficiently and avoid billing delays.
This is an ideal role for someone experienced in handling high-volume insurance workflows, who is detail-oriented, proactive, and comfortable working independently in a fast-paced healthcare setting.
About the Practice
Our client operates multiple clinics with a large and growing team of providers, delivering high-quality physical therapy services to a diverse patient population.
With a high volume of patient evaluations each week, the team is focused on improving operational efficiencyâparticularly in insurance workflowsâas they transition into a new EMR system.
They value accuracy, adaptability, and team collaboration, and are looking for someone who can support their administrative processes and help streamline insurance operations.
Key Responsibilities
Insurance Verification & Authorization (Primary Focus)
Verify patient insurance eligibility and benefits prior to appointments
Obtain and manage prior authorizations, including phone-based verifications
Handle a variety of insurance types including Medicare, commercial plans, workersâ compensation, and auto claims
Ensure all insurance information is accurate and updated in the EMR
Track and follow up on pending verifications and authorizations
Communicate with insurance providers to resolve discrepancies and clarify coverage
Administrative & Back-Office Support (Secondary)
Process incoming faxes and upload documents into the EMR system
Maintain accurate and organized patient records
Assist with general administrative and data entry tasks
Support workflow improvements during EMR transition
Tools & Systems
PROMPT EMR
Weave (VoIP phone system)
SR Fax (integrated with EMR)
Slack / WhatsApp (backup communication)
Zoom (training and onboarding)
Requirements
2+ years of experience in medical insurance verification and authorization
Strong understanding of Medicare, commercial insurance, workersâ compensation, and auto claims
Experience handling high-volume, repetitive administrative workflows
Excellent attention to detail and accuracy
Strong verbal and written English communication skills
Comfortable making phone calls to insurance providers
Ability to work independently and manage tasks efficiently
Adaptable and able to learn new systems quickly
Experience with PROMPT EMR is a plus
Non-Negotiables
Strong experience in medical insurance processes
High attention to detail and accuracy
Ability to handle high-volume workloads
Strong communication skills
Self-starter with a proactive mindset
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Apply To This Job
Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing multi-location physical therapy practice.
This role is primarily focused on insurance verification and authorization, supporting a high-volume clinic environment with accurate and timely processing of patient insurance information. You will play a critical role in ensuring patients are properly verified and authorized prior to their appointments, helping the clinic operate efficiently and avoid billing delays.
This is an ideal role for someone experienced in handling high-volume insurance workflows, who is detail-oriented, proactive, and comfortable working independently in a fast-paced healthcare setting.
About the Practice
Our client operates multiple clinics with a large and growing team of providers, delivering high-quality physical therapy services to a diverse patient population.
With a high volume of patient evaluations each week, the team is focused on improving operational efficiencyâparticularly in insurance workflowsâas they transition into a new EMR system.
They value accuracy, adaptability, and team collaboration, and are looking for someone who can support their administrative processes and help streamline insurance operations.
Key Responsibilities
Insurance Verification & Authorization (Primary Focus)
Verify patient insurance eligibility and benefits prior to appointments
Obtain and manage prior authorizations, including phone-based verifications
Handle a variety of insurance types including Medicare, commercial plans, workersâ compensation, and auto claims
Ensure all insurance information is accurate and updated in the EMR
Track and follow up on pending verifications and authorizations
Communicate with insurance providers to resolve discrepancies and clarify coverage
Administrative & Back-Office Support (Secondary)
Process incoming faxes and upload documents into the EMR system
Maintain accurate and organized patient records
Assist with general administrative and data entry tasks
Support workflow improvements during EMR transition
Tools & Systems
PROMPT EMR
Weave (VoIP phone system)
SR Fax (integrated with EMR)
Slack / WhatsApp (backup communication)
Zoom (training and onboarding)
Requirements
2+ years of experience in medical insurance verification and authorization
Strong understanding of Medicare, commercial insurance, workersâ compensation, and auto claims
Experience handling high-volume, repetitive administrative workflows
Excellent attention to detail and accuracy
Strong verbal and written English communication skills
Comfortable making phone calls to insurance providers
Ability to work independently and manage tasks efficiently
Adaptable and able to learn new systems quickly
Experience with PROMPT EMR is a plus
Non-Negotiables
Strong experience in medical insurance processes
High attention to detail and accuracy
Ability to handle high-volume workloads
Strong communication skills
Self-starter with a proactive mindset
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Apply To This Job