Insurance Customer Service Representative
Description:
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints.
Project a professional company image through phone interaction.
Answer high call volume and respond to requests promptly.
Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources.
Research billing issues with a working knowledge of primary billing ledgers.
Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions.
Process credit card and check payments.
Provide product/service information and offer add-on products.
Articulate information or direction to a customers level of understanding.
De-escalate complaints or concerns.
Follow-up on inquiries not immediately resolved.
Show empathy while providing one-call resolution.
Maintain expected performance levels and meet or exceed KPIs.
Complete other duties as assigned.
Requirements:
High school diploma or equivalent.
Proficient reading, writing, and math skills.
Bilingual (English/Spanish) preferred.
Must be able to work flexible schedules.
Minimum one year of Call Center experience or two years in Customer Service.
Computer literate with the ability to learn customer service software applications.
Candidate bilingual in both English and Spanish strongly preferred.
Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
Exhibit excellent oral and written communication skills concisely.
Demonstrate organizational and prioritizing discipline.
Adapt and adhere to policies and procedures.
Present attributes of a team player committed to growth and development.
Basic level Microsoft Office and Outlook.
Data Entry and proficient keyboard skills.
Benefits:
Health Insurance
Dental
Vision
Paid Vacation
Disability Insurance
Employer Matching 401(k) Program
Apply Now
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints.
Project a professional company image through phone interaction.
Answer high call volume and respond to requests promptly.
Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources.
Research billing issues with a working knowledge of primary billing ledgers.
Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions.
Process credit card and check payments.
Provide product/service information and offer add-on products.
Articulate information or direction to a customers level of understanding.
De-escalate complaints or concerns.
Follow-up on inquiries not immediately resolved.
Show empathy while providing one-call resolution.
Maintain expected performance levels and meet or exceed KPIs.
Complete other duties as assigned.
Requirements:
High school diploma or equivalent.
Proficient reading, writing, and math skills.
Bilingual (English/Spanish) preferred.
Must be able to work flexible schedules.
Minimum one year of Call Center experience or two years in Customer Service.
Computer literate with the ability to learn customer service software applications.
Candidate bilingual in both English and Spanish strongly preferred.
Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
Exhibit excellent oral and written communication skills concisely.
Demonstrate organizational and prioritizing discipline.
Adapt and adhere to policies and procedures.
Present attributes of a team player committed to growth and development.
Basic level Microsoft Office and Outlook.
Data Entry and proficient keyboard skills.
Benefits:
Health Insurance
Dental
Vision
Paid Vacation
Disability Insurance
Employer Matching 401(k) Program
Apply Now