Inside Sales Representative - Pennsauken, NJ

Holman is a family-owned, global automotive services organization that is seeking a highly motivated entry level Inside Sales Representative. The role focuses on proactively communicating with customers to meet sales goals and enhance customer satisfaction while supporting the parts distribution business.ResponsibilitiesIdentify correct part numbers based on specific applications; identify obsolescence and supersession of part numbersCommunicate build levels and alternative solutions when necessaryEstimate and communicate expectation of delivery timesGather special instructions or required equipment in order to facilitate delivery of product and communicate to warehouse and logisticsApply all available OE incentives to invoicingVet and process all requests for merchandise returnProcess replacement orders for damaged and defective partsIdentify and report cataloging or inventory errors to IT for correctionPrepare and deliver quotes for fleet customers, selling the value of OE with detail regarding warranty, build level, and any additional components required for successful installationTrack and update status of open ordersBuild and maintain relationships by exhibiting responsiveness to customers’ needs as well as acting as a trusted subject matter expert on the solutions they seekMonitor and respond to both incoming calls as well as email inquiries from the Sales InboxManage orders for Chrysler/Dodge product in our consignment inventory for distribution to Chrysler dealersEvaluate requests for refund of handling fees for warranty replacements as well as qualified will call dealersMeet or exceed sales goals as outlined in the annual budget for Holman PartsOther duties as assignedSkillsStrong organizational and multitasking skills with attention to detail and accuracyExceptional customer service and communication skills, both verbal and writtenThe ability to work in a faced paced office environment is a mustHigh School Diploma or equivalentProficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, SharePoint etc.)Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etcMust be able to perform within the established company standards, which include but are not limited to standard operating procedures, attendance, quality, team environment and performanceMust pass a physical, drug test, and criminal background check prior to employmentExperience in parts sales, automotive service, and/or account management is a plusASE parts certification is a plusBenefitsHealthDentalVisionPaid time offHolidays offLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementCompany OverviewHolman offers a unique set of complementary services that address your changing needs. It was founded in 1924, and is headquartered in Maple Shade, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.holmanauto.com.



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