Inside Sales Representative (Call Center)

Great Day Improvements is a growing company seeking friendly upbeat people to join their Customer Care Team. The Inside Sales Representative will be responsible for assisting new customers in scheduling design consultations and providing exceptional customer experiences through effective communication and organization.ResponsibilitiesAnswer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate departmentProvide an exceptional customer experience with each callAccurate entry of customer’s information into our database to set each appointmentMake outbound calls to potential customers as necessary for various follow-up initiativesAdditional administrative duties as requiredSkillsExceptional verbal and written communication skillsExceptional listening and problem-solving skillsMust be very well organizedAbility to speak clearly and concisely over the phoneAbility to multi-task (talk and type simultaneously) and overcome objectionsUpbeat, positive and professional attitude - a team playerMust genuinely enjoy helping customersProficiency with computers is required along with an aptitude to learn our phone and database systemsAccuracy and attention to detail are must-have traitsReliable attendance and punctualityMust have high-speed internet connectionMust be self-disciplined to stay on taskMust have ability to speak with customers without any major background noise or distractions while on the phoneMust be willing and able to TRAIN & work at our Twinsburg, Ohio officeBenefitsPAID TRAININGPTO & BENEFITSPAID TRAINING - EQUIPMENT SUPPLIEDCompany OverviewGreat Day Improvements, LLC is one of the largest direct-to-consumer (DTC) home remodeling platforms in the U.S. It was founded in 2011, and is headquartered in Twinsburg, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.greatdayimprovements.com/.



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