Inside Sales

Orthotic Holdings Inc. (OHI) is seeking an Inside Sales Representative to grow and support small accounts within an assigned region. The role involves generating new opportunities, re-engaging inactive customers, and ensuring high-quality service for smaller accounts.ResponsibilitiesInbound & Outbound Lead Handling – Managing incoming inquiries efficiently and proactively reaching out to potential customers within 24 hours of lead generationLead Qualification – Quickly assessing whether a prospect is a good fit based on budget, needs, and readiness to buyProduct Education & Consultative Selling – Providing concise, impactful explanations of how your product solves their specific pain pointsFollow-Up Cadence – Establishing a structured follow-up system to keep leads engaged without overwhelming themPricing & Promotions Management – Ensuring smaller accounts get optimal pricing and incentives while maintaining profitabilityEfficient Objection Handling – Addressing concerns with clear, value-driven responses to keep the sales cycle shortClosing Deals Quickly – Using a purchasing process, making it easy for customers to say 'yes.'Customer Onboarding & Satisfaction – Ensuring a smooth transition post-sale to set up for renewals and future expansionRetention & Upsell Opportunities – Identifying ways to add value over time, leading to increased lifetime value from small accountsData-Driven Sales Optimization – Leveraging CRM insights and sales metrics to refine strategies and maximize efficiencyServe as a strategic partner to Outside Sales by providing data-driven insights, supporting targeted outreach, and helping execute account-level growth plans. Collaborate regularly to ensure aligned communication, maximize account retention, and uncover upselling opportunities. This role is not administrative in nature but focused on driving revenue through proactive customer engagement and thoughtful coordination with field sales effortsOther duties as assignedSkills1–3 years of inside sales or customer service experience, preferably in a medical or B2B environmentStrong phone presence with the ability to engage and build rapport quicklyComfortable handling a high volume of outbound calls and multitaskingStrong verbal communication and organizational skillsExperience using CRM and ERP tools; Microsoft Office proficiency requiredHigh school diploma or equivalent required; higher education preferredPrior experience with medical products or selling to healthcare professionals is a plusPositive, self-motivated, and team-oriented with a strong work ethicReliable internet access if working remotelyStrong relationship management skillCompany OverviewOrthotic Holdings Inc is a complete lower extremity solutions provider. It was founded in 2011, and is headquartered in Mesa, Arizona, USA, with a workforce of 201-500 employees. Its website is https://www.ohi.net.



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