Information Technology Technician

Litson PLLC is a law firm dedicated to representing clients in complex legal challenges. They are seeking an IT On-Call / Freelance Support Technician to maintain IT systems, troubleshoot technical issues, and provide user support as needed in Nashville, TN.ResponsibilitiesProvide support for Mac computers, including setup, maintenance, and troubleshootingAssist with Microsoft applications (Outlook, Office, Teams) and monitor for cybersecurity issuesImplement and manage cybersecurity measures, including phishing protection and crisis resolutionInstall and troubleshoot Rally Bar and other office hardwareSet up and maintain new and existing laptops, printers, Wi-Fi, and other office equipmentRespond to technical support inquiries and resolve issues efficientlyTroubleshoot software and hardware issues across the officeProvide basic training and guidance to staff on IT tools and systemsMaintain all systems and devices to ensure efficient and secure operationsSkillsProficiency in macOS and Microsoft Office SuiteSkilled at fixing tech issues such as printers, computers, Wi-Fi, and setting up new equipmentExperience providing both onsite and remote IT supportStrong troubleshooting and problem-solving skillsSolid understanding of IT systems and best practicesKnowledgeable in cybersecurity monitoring and crisis resolutionStrong customer service and communication skillsAbility to manage multiple priorities in a fast-paced environmentFlexible availability for on-call supportAssociate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)Company OverviewWe are trial lawyers who advocate for clients facing the most difficult challenges of their lives—or in the lives of their businesses. It was founded in 2024, and is headquartered in Nashville, TN, US, with a workforce of 2-10 employees. Its website is https://www.litson.co.



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