Information Security Engineer job at FNTS - First National Technology Solutions in Omaha, NE

Title: Information Security Engineer, FNTS Location: Omaha - FN Tech Ctr time type Full time job requisition id R-20260585 Job Description: ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The P2 Engineer in Information Security for FNTS is responsible for the day-to-day maintenance, support, and optimization of security tools and systems. This role provides first-level support while identifying opportunities to enhance operational efficiency and security posture. About This Role: Operations & Tool Management Conduct daily reviews of all security tools to ensure optimal performance and availability Monitor and address broken agents, implementing fixes promptly to maintain security posture Apply patches to tools as required, following change management protocols Execute deployments as needed, ensuring minimal disruption to operations Participate in quarterly standup meetings with tool vendors to discuss roadmaps, outstanding tickets, and required escalations Customer Support & Triage Respond to customer tickets as they are received Perform first-level triage to assess urgency, scope, and appropriate resolution path Route complex issues to senior engineers with appropriate context and documentation Maintain communication with customers throughout the ticket lifecycle Process Improvement, Governance & Compliance Identify opportunities for improvement in deployment models and operational efficiency Analyze current processes and make data-driven recommendations for optimization Assist with AI governance initiatives as they relate to Information Security Conduct spot checks to ensure adherence to established security policies and procedures Document audit findings and recommend corrective actions The Ideal Candidate for This Role: Required Qualifications Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) 2-4 years of experience in information security or systems administration Understanding of security tools, monitoring systems, and incident response Strong troubleshooting and problem-solving skills Excellent communication skills for customer interaction and vendor management Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $69,616.00-$114,867.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Job number: R-20260585 Equal Opportunity & Belonging: FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.