Inbound Customer Service Representative (WFH)

Rotech Healthcare is a national leader in home healthcare, providing essential medical equipment and support to patients. They are seeking a dedicated Inbound Customer Service Representative to assist Sleep Therapy patients with order intake, product selection, and customer support related to CPAP equipment. Responsibilities Acts as patient advocate to resolve questions or concerns Collects patient, source information and inputs data into e-Intake Completes thorough verification for products and services Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company Identifies and resolves problems in a timely manner Makes outbound calls as needed to collect patient data Manages all aspects of initial intake via high volume inbound phone calls Processes related patient paperwork if assigned Processes tickets to ensure timely fulfillment of product orders Prompt and regular attendance is required Provides basic technical customer service assistance for CPAP equipment Provides education to patients and location employees on CPAP supplies Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input Performs other duties as assigned Skills High school diploma or GED equivalent, required Background check (company-wide). Results will not be used automatically to disqualify individuals Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Basic Computer, Basic Internet skills and a Typing test Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Company Overview Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home. It was founded in 1981, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is