Inbound Call Centre Operative
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment where no two calls are ever the same? We're looking for confident, computer‑literate individuals who can multitask effectively while supporting customers over the phone. Whether you have previous call centre experience or are seeking a new challenge-perhaps as a recent graduate taking your first step into the working world-this role offers the chance to build strong communication skills and be part of a dynamic, customer-focused team. NHS Shared Business Services Employment Services are looking for Inbound Call Centre Operatives to join their busy call centre taking inbound calls from employees. The calls you will receive are varied and can be anything from payroll queries to pensions queries and everything else in between. You might have gained your experience of customer service through face-to-face retail work, maybe you come from a hospitality background, or have worked in an office environment before. Either way, if you are a great listener, can accurately take and record clear concise notes whilst remaining calm during occasionally emotive conversations then we would love to hear from you! The team works from our office in Southampton on a Monday and the rest of the time you will work from home, working on a rotating shift pattern between the hours of 8am-6pm. What you'll be doing:
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