Experienced Customer Service Advocate – Work from Home Opportunity with careerzynith
**Join careerzynith's dynamic team as a Customer Service Advocate and represent our brand through exceptional service to existing customers, while engaging in consultative conversations using our sales process. As a key member of our team, you will process transactions, ensure customers' needs are met, and promote business growth through industry-leading life insurance and financial products.**
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a Customer Service Advocate, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
**Responsibilities**
As a Customer Service Advocate, you will be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner, consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including:
+ Passing state insurance agent licensing within approximately three weeks of hire
+ Obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment
+ Obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications**
To be successful as a Customer Service Advocate, you will need:
* A High School Diploma or GED
* 1-2 years of Customer Service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry & word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands**
As a Customer Service Advocate, you will work in an office setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You will require the ability to:
* Verbally communicate and exchange accurate information to customers and associates on a regular basis
* Read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents
* Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Perform substantial movement of wrists, hands, and fingers for continuous computer work
* Work extended hours during peak workloads or special projects/events
**Travel Requirements**
None
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Advocate at careerzynith, you will have the opportunity to:
* Develop your skills and knowledge in customer service, sales, and life insurance
* Work with a dynamic team that values collaboration and innovation
* Participate in ongoing training and development programs to enhance your skills and career growth
* Enjoy a competitive compensation package, including benefits and perks
**Work Environment and Company Culture**
careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a Customer Service Advocate, you will be part of a dynamic team that values:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty
* Professional development and growth
* Work-life balance and flexibility
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Competitive salary
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including remote work options
* Ongoing training and development programs
* Opportunities for career growth and advancement
**Conclusion**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Service Advocate position at careerzynith. Join our dynamic team and be part of a mission that makes a positive impact on people's lives. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a Customer Service Advocate, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
**Responsibilities**
As a Customer Service Advocate, you will be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner, consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including:
+ Passing state insurance agent licensing within approximately three weeks of hire
+ Obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment
+ Obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications**
To be successful as a Customer Service Advocate, you will need:
* A High School Diploma or GED
* 1-2 years of Customer Service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry & word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands**
As a Customer Service Advocate, you will work in an office setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You will require the ability to:
* Verbally communicate and exchange accurate information to customers and associates on a regular basis
* Read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents
* Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Perform substantial movement of wrists, hands, and fingers for continuous computer work
* Work extended hours during peak workloads or special projects/events
**Travel Requirements**
None
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Advocate at careerzynith, you will have the opportunity to:
* Develop your skills and knowledge in customer service, sales, and life insurance
* Work with a dynamic team that values collaboration and innovation
* Participate in ongoing training and development programs to enhance your skills and career growth
* Enjoy a competitive compensation package, including benefits and perks
**Work Environment and Company Culture**
careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a Customer Service Advocate, you will be part of a dynamic team that values:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty
* Professional development and growth
* Work-life balance and flexibility
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Competitive salary
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including remote work options
* Ongoing training and development programs
* Opportunities for career growth and advancement
**Conclusion**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Service Advocate position at careerzynith. Join our dynamic team and be part of a mission that makes a positive impact on people's lives. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job