Implementation Specialist I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As an Implementation Support Specialist I, you will support the implementation of the Affirm solution with retail partners, serving as a primary support contact and working with cross-functional teams to resolve issues and enhance processes.ResponsibilitiesProvide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshootingResolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systemsIdentify and implement new operational processes to drive efficiencyDevelop detailed technical documentationEngage with internal stakeholders to define cross-functional workflowsProvide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature setSkillsBachelor's degree or equivalent experience1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partnersExceptional project management, communication, and technical skills to manage client engagements and internal resourcesProven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detailPrevious experience in the payments or e-commerce spaceKnowledge of HTML, Javascript, API'sBenefits100% subsidized medical coverage, dental and vision for you and your dependents.Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expensesCompetitive vacation and holiday schedules allowing you to take time off to rest and rechargeAn employee stock purchase plan enabling you to buy shares of Affirm at a discountCompany OverviewAffirm is a financial technology services company that offers installment loans to consumers at the point of sale. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.affirm.com.



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