[Remote] Go-to-Market Leader, Government Sector

Note: The job is a remote job and is open to candidates in USA. eGain Corporation is the global leader in AI knowledge management platforms for enterprise customer engagement, seeking a Go-to-Market Leader for the Government Sector. The role focuses on driving revenue growth within federal agencies and building partnerships to expand eGain's visibility and credibility in the market.ResponsibilitiesOwn the government sector revenue target — federal new logos, expansion ARR, and overall public sector P&L accountabilityDevelop and execute a multi-year GTM strategy for US federal civilian agencies (primary) and SLED (secondary)Identify, pursue, and close net-new federal agency accounts, leveraging eGain’s FedRAMP authorization to compress procurement timelinesGrow and expand existing federal relationships at IRS and VA, deepening platform adoption and expanding use casesBuild and manage a qualified federal pipeline through agency outreach, partner co-selling, GSA/SEWP procurement vehicles, and event engagementOversee and drive SLED pipeline through state government and education channel partners and direct outreachNavigate the full federal procurement lifecycle — from agency budgeting and requirements definition through RFI/RFP response, award, and contract executionLeverage and expand eGain’s presence on key government contract vehicles including GSA MAS, NASA SEWP, and other relevant IDIQsWork with eGain’s channel partners (e.g., Carahsoft, immixGroup) to ensure eGain is optimally positioned on procurement catalogs and vehicles used by target agenciesIdentify and pursue set-aside and small business subcontracting opportunities that can accelerate penetration of new agenciesServe as eGain’s primary public sector voice — an evangelist who builds awareness and credibility with agency CIOs, CTOs, CDOs, and program leadersDevelop and deliver compelling content and presentations tailored to government audiences: case studies featuring IRS and VA deployments, compliance briefs, AI modernization frameworksRepresent eGain at key federal technology events: ACT-IAC, AFCEA, Gartner Government, FCW, FedScoop Summit, AWS re:Invent Public Sector, and othersEngage with government-focused analyst and advisory communities (e.g., Gartner, IDC Government, Forrester, FCW) to build eGain’s category visibilityContribute intelligence from agency conversations into eGain’s product roadmap, ensuring the platform continues to address government-specific requirementsBuild and manage a government-focused partner ecosystem that extends eGain’s reach, credibility, and procurement accessCollaborate with eGain’s marketing team to build a government-specific content and campaign engineDefine target agency lists and account-based pursuit strategies for top 50+ federal civilian agenciesDevelop government-specific ROI models and business case frameworks grounded in IRS and VA deployment outcomesWork closely with Product and Engineering to ensure FedRAMP compliance requirements, FISMA, and government data residency needs are addressed in the platform roadmapPartner with Customer Success to ensure IRS and VA deployments are lighthouse references — deeply adopted, measurably successful, and actively promotedRecruit and build a dedicated government vertical team as revenue scalesProvide regular pipeline, forecast, and market intelligence updates to executive leadership and the boardSkills10+ years in enterprise software sales, marketing, or GTM leadership, with at least 5 years focused on the US federal government marketDemonstrated success selling AI, SaaS, cloud, or enterprise infrastructure software solutions to federal civilian agenciesDeep knowledge of federal IT procurement: GSA MAS, SEWP, IDIQs, BPAs, and the federal budget/appropriations cycleExperience building and executing partner-led GTM models with federal channel partners (Carahsoft, immixGroup, or similar) and large systems integratorsProven track record of closing complex federal deals ($500K+ ACV) and navigating multi-stakeholder agency procurement processesFamiliarity with FedRAMP, FISMA, NIST 800-53, and other federal compliance frameworks relevant to cloud software procurementExperience with SLED market dynamics and procurement processes as a complement to federal expertiseBackground with AI knowledge management, conversational AI, intelligent automation, or contact center software for governmentExisting senior-level relationships within target federal agencies — particularly civilian agencies with large citizen-facing contact center or knowledge management footprintsExperience with AWS GovCloud, Microsoft Azure Government, or Google Public Sector partner programsFamiliarity with federal digital transformation initiatives: the President's Management Agenda, OMB AI governance guidance, and the Federal Customer Experience (CX) Executive OrderExperience at or with federal systems integrators (Accenture Federal Services, Deloitte, Booz Allen, SAIC, Leidos) in a co-sell or alliance capacityBenefitsFedRAMP Authorization across the entire knowledge platform — a rare and decisive advantage that shortens procurement cycles and opens agency doorsProven federal deployment scale — IRS and VA provide reference-grade proof points few AI knowledge vendors can matchGrowing SLED presence — California, Minnesota, New Jersey, Washington, and other states provide additional reference points for state-level expansionDirect executive access — report to the CEO with significant strategic latitude to shape eGain’s public sector go-to-marketA platform built for compliance-intensive environments — eGain’s Trust Layer and governance capabilities directly address federal security, auditability, and accuracy requirements for AI-generated contentCompany OvervieweGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers. It was founded in 1997, and is headquartered in Sunnyvale, California, USA, with a workforce of 501-1000 employees. Its website is http://www.egain.com.