Implementation Specialist

NRC Health is committed to bringing Human Understanding to healthcare for patients and communities. The Implementation Specialist will lead clients through the technical implementation process, ensuring an exceptional customer experience while managing multiple projects and timelines.ResponsibilitiesEnsure an exceptional customer experience by leading new or existing clients through the technical implementation process and helping users understand, test, integrate, and scale our solutionsManage multiple projects and timelinesWork with all aspects of survey administration and data collection throughout the implementation process and work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sellDocument and communicate project status, data, configuration, and logistical issues with customersSkillsBachelor's Degree or 4 years equivalent experienceProficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)1-3 years' experience in a customer-facing roleHTML and/or JavaScript is a plusSEO and Google Analytics experience is a plusSQL experience is a plusHealthcare experience is a plusBenefitsPaid volunteer time offMy Time Off, a form of unlimited vacationUp to 12 weeks paid for parental and emergency leaveComplimentary lifestyle and financial coachesA wellness programA comprehensive insurance planCompany OverviewNRC Health is a provider of analytics and insights that facilitate patients, residents, physicians, and nurses. It was founded in 1981, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 201-500 employees. Its website is https://nrchealth.com.



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