Implementation Project Coordinator

MealSuite is a fast-growing company that builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking a highly organized and proactive Implementation Project Coordinator to manage implementation projects, ensuring timely delivery and strengthening customer relationships throughout the implementation lifecycle.ResponsibilitiesOversee a Range of Implementation Projects - Prepare and deliver customer implementation project plans, clearly communicate account setup requirements and expectations with customers and other key stakeholders, and provide detailed account walkthroughsDevelop Customized Training Plans - Maintain strong knowledge of MealSuite systems and offerings and use it to prepare training plans as needed to be executed by members of the Training teamEnsure Customers Receive Superior Service - Develop and strengthen relationships with both new and existing customer stakeholders by educating customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectationsMaintain Customer Communication Channels - Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as neededDevelop Process Improvements - Leverage feedback for continuous improvement to the onboarding processCollaborate Cross-functionally - Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle, and collaborate with Sales, Customer Success Managers, and Support to smoothly transition customer accounts after implementation is completeSkills1+ years of experience supporting project management or customer implementations, ideally within a complex SaaS environmentProficiency with Microsoft 365 or comparable productivity and collaboration toolsProven ability to manage multiple concurrent priorities, allocate time effectively, and maintain strong attention to detail across complex, fast‑moving workstreamsDemonstrated strength in building and sustaining professional relationships through empathetic listening and clear, effective written and verbal communicationExperience coordinating with internal teams and external customer stakeholders to align on scope, timelines, risks, and expectationsComfortable owning implementation projects end to end, including planning, execution, issue escalation, and delivery accountabilityAble to adapt quickly, exercise sound judgment, and remain effective amid shifting priorities and evolving processesAbility to thrive in a collaborative, fast-moving environmentWillingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)PMP or CAPM certification considered an assetBenefitsUnlimited paid time offRetirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leaveHybrid flexibilityWork-life balance - this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeingParticipation in our equity programOpportunities for career development and advancementPurposeful work with a positive community impactCompany OverviewMealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution It was founded in 1989, and is headquartered in Carrollton, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.mealsuite.com/.



Apply To This Job