Implementation Manager - Level 1

Meltwater is a global company that empowers its clients through innovative technology and exceptional service. The Implementation Manager will facilitate the onboarding process for new clients, ensuring their swift adoption of Meltwater's SaaS platforms and providing tailored training and support to meet client objectives.ResponsibilitiesCollaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accountsInitiate and nurture relationships with clients within the first 30 to 60 days of their subscriptionLead and manage client implementations to ensure smooth transitionsEstablish yourself as a trusted advisor and expert across Meltwater's SaaS platformsAssist in configuring and setting up the application to meet clients' desired outcomes effectivelyConstruct and manage complex Boolean logic queries and analytics for insightful data extractionDevelop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaignsConduct both online and in-person training sessions to facilitate platform proficiency among clientsCoordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plansDrive engagement and adoption, fostering enthusiasm and passion through meaningful client interactionsEffectively communicate project status and deliverables with internal and external teams to ensure project successUphold client satisfaction through proactive follow-up, responsiveness, and clear communicationTrack milestones and document client interactions and insights to enhance overall client experience and relationship managementSkillsA Bachelor's degree or higherA minimum of 1 year of relevant experience in a client-facing role within software supportA strong executive presence, coupled with excellent verbal and written communication skillsEmpathy and an innate ability to understand customer needsBusiness acumen and a comprehensive understanding of diverse departmental and industry requirementsA customer-centric mindsetStrong problem-solving skills and exceptional organizational abilitiesDemonstrated proficiency in presentation skillsA deep understanding of and passion for media, news, and current affairsExperience in crafting complex Boolean queriesExcellent written and verbal communication skills in EnglishWillingness to embrace the best of both worlds with our hybrid work scheduleThe ability to legally work in the country of hireBenefitsComprehensive paid time off that allows you to have an enhanced work-life balance.Excellent medical, dental, and vision options401(k) matching, life insurance, commuter benefits, and parental leave plansComplimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you need.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Company OverviewMeltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.meltwater.com/.



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