Customer Advocate (Final Dashination) - Delivering Exceptional Dasher Experiences
Join our team as a Customer Advocate and make a meaningful impact on the Dasher experience! We're seeking a highly skilled and empathetic individual to provide end-to-end support to our Dashers, resolving complex issues and delivering personalized solutions. As a Customer Advocate, you'll be an expert problem-solver, a passionate Dasher advocate, and an excellent communicator who knows how to adapt to the needs of our Dashers.
About the Role
The Final Dashination Customer Advocate is a critical member of our team, responsible for providing timely and effective support to Dashers dealing with bugs or errors. You'll work closely with our Dashers, using your de-escalation and problem-solving skills to resolve issues and provide feedback and solutions to partners. Your goal will be to create a delightful, consultative experience that exceeds our Dashers' expectations, while understanding their needs and providing them with the right DoorDash solutions.
Key Responsibilities
Provide end-to-end support to Dashers, owning their concerns and escalating as needed
Leverage tools, escalation channels, and make empowered decisions to resolve issues
Partner with Dasher Experience and Support Operations Teams to provide consistent updates and feedback
Conduct pilot programs to improve the overall Dasher experience
Work cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies
Requirements
6+ months of agent experience in 2 lines of business supporting Dashers
Ranked in the top 10% of your current Line of Business
Consistently achieve a QA score of 90% or better
Experience with de-escalating Dashers and turning detractors into lifelong promoters of DoorDash
Self-motivated and bias towards action, thriving in a fast-paced, constantly changing work environment
What We Offer
Competitive salary and comprehensive benefits package
Opportunity to work remotely with flexible scheduling
Collaborative and dynamic work environment
Professional growth and development opportunities
Recognition and rewards for outstanding performance
Why You'll Love Working at DoorDash
We're leaders - everyone at DoorDash embodies leadership and makes an impact
We're doers - we build solutions that lead our company and industry
We're learners - everyone is continually learning and growing
We're customer-obsessed - our mission is to grow and empower local economies
We offer great compensation packages and comprehensive health benefits
Apply Now and join our team as a Customer Advocate!
Apply Now
About the Role
The Final Dashination Customer Advocate is a critical member of our team, responsible for providing timely and effective support to Dashers dealing with bugs or errors. You'll work closely with our Dashers, using your de-escalation and problem-solving skills to resolve issues and provide feedback and solutions to partners. Your goal will be to create a delightful, consultative experience that exceeds our Dashers' expectations, while understanding their needs and providing them with the right DoorDash solutions.
Key Responsibilities
Provide end-to-end support to Dashers, owning their concerns and escalating as needed
Leverage tools, escalation channels, and make empowered decisions to resolve issues
Partner with Dasher Experience and Support Operations Teams to provide consistent updates and feedback
Conduct pilot programs to improve the overall Dasher experience
Work cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies
Requirements
6+ months of agent experience in 2 lines of business supporting Dashers
Ranked in the top 10% of your current Line of Business
Consistently achieve a QA score of 90% or better
Experience with de-escalating Dashers and turning detractors into lifelong promoters of DoorDash
Self-motivated and bias towards action, thriving in a fast-paced, constantly changing work environment
What We Offer
Competitive salary and comprehensive benefits package
Opportunity to work remotely with flexible scheduling
Collaborative and dynamic work environment
Professional growth and development opportunities
Recognition and rewards for outstanding performance
Why You'll Love Working at DoorDash
We're leaders - everyone at DoorDash embodies leadership and makes an impact
We're doers - we build solutions that lead our company and industry
We're learners - everyone is continually learning and growing
We're customer-obsessed - our mission is to grow and empower local economies
We offer great compensation packages and comprehensive health benefits
Apply Now and join our team as a Customer Advocate!
Apply Now