Immediate Hiring: REMOTE - Call Center Representative
Job Highlights:Location: RemoteCompensation: a competitive salaryPosition: REMOTE - Call Center RepresentativeStart Date: Immediate openings availableCompany: Workwarp  Job Duties
We are seeking a Call Center Representative to perform a variety of tele-recruiting functions...
 Schedule appointments while providing positive service experience to maximize appointment rates.
 Understands the policies and procedures associated with programs at the center.
 Maintains confidentiality of all personnel, donor and center information.
 May be cross-trained in other areas to meet the needs of the business.
 Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
 Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
 Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
 Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
 May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
 Respond to or transfer inbound calls to the appropriate party.
 Perform other related duties as assigned.
Qualifications
 High school diploma or equivalent required.
 Minimum one year of telemarketing, customer service or call center experience is required.
 Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
 Excellent customer service and problem-solving skills required.
 Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
We are seeking a Call Center Representative to perform a variety of tele-recruiting functions...
 Schedule appointments while providing positive service experience to maximize appointment rates.
 Understands the policies and procedures associated with programs at the center.
 Maintains confidentiality of all personnel, donor and center information.
 May be cross-trained in other areas to meet the needs of the business.
 Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
 Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
 Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
 Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
 May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
 Respond to or transfer inbound calls to the appropriate party.
 Perform other related duties as assigned.
Qualifications
 High school diploma or equivalent required.
 Minimum one year of telemarketing, customer service or call center experience is required.
 Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
 Excellent customer service and problem-solving skills required.
 Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now