IFS Inventory Post-Live Support Team Member

Packard Culligan Water is seeking a responsive and resourceful team member to join their Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams. Responsibilities Respond to dealership inquiries and questions following training and go-live Assist users in resolving errors or system-related issues in a timely manner Direct complex or specialized inquiries to the appropriate internal resources Utilize Zendesk to track, manage, and document support tickets and resolutions Monitor trends in support requests to identify potential training or system gaps Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues Collaborate with IT and functional teams to escalate and resolve technical problems Skills Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus) Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to work independently and as part of a cross-functional team Familiarity with inventory processes and dealership operations is a plus Benefits $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package. Career growth opportunities through training and development. Competitive base pay, commission, and bi-annual employee incentives. 401k with employer match. Company Overview Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. It was founded in 1946, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 501-1000 employees. Its website is