[Remote] Information Technology Administrator

Note: The job is a remote job and is open to candidates in USA. Network to Code is a leader in automated, data-driven networking, helping enterprises rethink network management. The Information Technology Administrator role is crucial for maintaining IT asset integrity and ensuring operational excellence through user account governance and technical support.ResponsibilitiesAct as the primary gatekeeper for incoming support requests, triaging tickets, assigning appropriate priority (High, Medium, or Low), and distributing tasks for resolutionRespond to, assist with, and work on incoming support requests from employeesManage the technical onboarding process for new hires, ensuring they have all necessary equipment and softwareExecute the technical offboarding process for departing employees, including revoking access to all company systems and coordinating the secure retrieval and disposal of assetsPerform asset management, including maintaining a comprehensive inventory of company hardware and managing the hardware lifecycle and refresh programMaintain and govern user accounts and access levels across the company's technology stack, ensuring adherence to the principle of least privilege and organizational security policiesCollaborate with department teams to understand their requirements and help design and implement solutions that meet their needsSupport the IT Department and other IT Administrators through cross-trainingSkillsBachelor's degree in Computer Science, Information Technology, or a related field3-5 years of experience in an IT Administrator or equivalent roleExperience with Python programming language or a desire and ability to learnStrong understanding of IT Service Management (ITSM) principles and automated ticketing workflowsExcellent problem-solving skills with an attention to detailExceptional communication skills, including the ability to clearly explain complex technical ideas and confidently lead remote training sessionsAbility to balance priorities across multiple projects and see them through to completionHonesty and empathy to those around you on a daily basisConfidence and flexibility while working independently and as part of a teamDemonstrated ability to use independent judgment for systematic prioritization and triageDesire to learn new skills and expand in the Information Technology fieldBenefitsDiscretionary bonusesOption grantsA comprehensive benefits packageCompany OverviewNetwork to Code is THE network automation solution provider changing the way networks are managed, consumed, and operated. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://networktocode.com/.