ICS Relationship Manager I

M&T Bank is a financial institution that provides various banking services, and they are seeking an ICS Relationship Manager I to oversee institutional client accounts. The role involves relationship management, client service tasks, and ensuring compliance with regulatory standards while promoting a supportive work environment. Responsibilities Submit activity for processing in a timely and accurate manner and based on client directives Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers Submit annual account reviews for assigned accounts in a timely manner or as directed Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards Maintain client communications on regulatory, legal, accounting and trust matters Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed Remain current on industry trends and regulatory items Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management Promote an environment that supports belonging and reflects the M&T Bank brand Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Complete other related duties as assigned Skills Bachelor's degree and a minimum of 1 year relevant experience A combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 year relevant experience Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software Detail-oriented Excellent customer service skills Excellent verbal and written communication skills Proven organizational skills Proven problem-solving skills Strong decision-making skills Bachelor's degree in Finance or Business Minimum of 2 years' relevant experience Retirement or Trust administration experience Company Overview Great companies have an enduring sense of purpose. It was founded in 1856, and is headquartered in Buffalo, New York, US, with a workforce of 10001+ employees. Its website is