Hybrid Early Stage Collections Specialist, II

Carrington Holding Company, LLC is a part of The Carrington Companies, providing integrated mortgage loan servicing assistance to borrowers and investors. The Early Stage Collections Specialist II is responsible for counseling borrowers on methods for bringing their loans current, negotiating payment arrangements, and assisting those in foreclosure while ensuring compliance with relevant regulations.ResponsibilitiesExplains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowersEvaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulationsCounsels borrowers on their options through education of alternative solutionsContacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound callsProvide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancingNegotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower 'Request for Mortgage Assistance' package in compliance with department policies and proceduresMay function as the single point of contact for a borrowerMay need to escalate borrowers to a licensed Loss Mitigation associate for specific workout detailsProvide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process paymentsAssist with loan servicing website payments, denied access, password resetsRespond to escrow, loss draft and closing document inquiriesProvide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activitiesPerform other duties as assignedSkillsKnowledgeable of investor hierarchies for loss mitigation optionsKnowledge of or ability to learn requirements of the Fair Debt Collection Practices ActKnowledge of relevant and industry-specific computer software packagesStrong verbal communication skills – ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quicklyBasic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy)Ability to understand basic collection issues and to collaborate and explore alternative solutionsAbility to apply state, federal and company requirements and make proper decisionsAbility to organize thoughts and ideas into understandable terminologyNegotiation skills that allow the Early Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrowerHigh school diploma or equivalent work experienceOne (1) year collections experience in a customer service/call center environment and /or loan servicing experienceA minimum of one (1) year of experience in the Banking, Mortgage/Loan Servicing industries preferredBenefitsComprehensive healthcare plans for you and your family.Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.Company OverviewCarrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.



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