Human Resources Representative

Overview The Human Resources Representative supports day-to-day HR operations for a fully remote, multi-state workforce. This role serves as a first point of contact for employee inquiries, assists with onboarding and offboarding, supports compliance and HRIS administration, and helps ensure a consistent, people-first employee experience aligned with VetClaims.ai’s mission and policies. Description Job Description The Human Resources Representative plays a key role in supporting VetClaims.ai’s people operations in a fast-paced, fully remote environment. This position focuses on employee support, HR administration, compliance assistance, and coordination across the employee lifecycle. The ideal candidate is organized, detail-oriented, and comfortable working with sensitive information while supporting a mission-driven workforce. Key Responsibilities Employee Support & HR Operations Serve as a first point of contact for employee HR-related questions regarding policies, PTO, benefits, payroll coordination, and general guidance Assist with employee relations matters, documentation, and issue resolution, escalating concerns to HR leadership when appropriate Maintain accurate employee records and personnel files in compliance with federal and state regulations Onboarding & Offboarding Coordinate onboarding activities, including offer documentation, I-9 verification, and HRIS setup Ensure timely completion of onboarding tasks and policy acknowledgments Support offboarding processes, including exit documentation, system access coordination, and final pay tracking Compliance & Policy Support Assist with multi-state employment compliance (wage and hour laws, employee classification, leave requirements) Support the implementation and maintenance of HR policies, procedures, and employee handbook updates Assist with audits, investigations, and compliance documentation requests as needed HRIS & Payroll Support Maintain and update employee information in the HRIS (Gusto preferred) Coordinate with payroll and finance teams to resolve payroll-related questions or discrepancies Track PTO, leave requests, and required HR documentation Recruiting & Talent Support Assist with interview scheduling, candidate communication, and offer coordination Support background checks, onboarding paperwork, and hiring compliance requirements Help maintain job descriptions and recruiting documentation Requirements Minimum of 2 years of experience in Human Resources, People Operations, or a related field Experience supporting remote and/or multi-state employees Working knowledge of HR compliance fundamentals (FLSA, I-9 verification, employee classification) Strong attention to detail and ability to handle confidential information professionally Excellent written and verbal communication skills Experience using HRIS platforms (Gusto preferred) Desired Skills & Qualifications HR certification (aPHR, PHR, SHRM-CP) or actively pursuing certification Experience in healthcare, legal, compliance-driven, or veteran-focused organizations Familiarity with employee handbooks, SOPs, and policy administration Strong organizational and time-management skills Ability to work independently in a fully remote environment About the Company VetClaims is a veteran-owned company dedicated to helping veterans secure the VA disability benefits they deserve. Leveraging cutting-edge AI technology and expert guidance, we simplify the VA claims process, ensuring our clients achieve the highest possible rating on their first try. Our mission is to empower veterans by providing personalized support, from connecting service-related events to medical conditions with our Nexus Insight Tool, to preparing detailed DBQ forms for their exams. At VetClaims, we’re not just filing claims; we’re advocating for the benefits our veterans have earned through their service. Join us in transforming the VA claims process and ensuring no veteran is left behind.