Human Resource Administrator

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Role Description


The HR Shared Services Administrator supports the day-to-day operations in managing the employee lifecycle from hire to termination.



Serves as the first point of contact for employee inquiries via the Employee Hub inbox and phone line; resolves Tier 1 requests or routes to appropriate team members.


Provides frontline support for Workday, payroll, and benefits questions, including navigation, enrollments, eligibility, status changes, and general plan provisions.


Ensures accurate maintenance of employee details in accordance with company policies and legal requirements.


Identifies opportunities for process improvement and collaborates on implementing solutions.


Maintains strict confidentiality and demonstrates the highest level of integrity in handling sensitive employee information.


Consistently models behaviors aligned with the values of the HR Shared Services team and The Heritage Group's organizational culture.


Regularly reviews and updates process documentation to ensure alignment with current practices.


Assists with ongoing HR projects, cyclical processes, and cross-functional initiatives as needed.


Stays informed on regulatory changes through regular participation in HR webinars and training sessions.



Qualifications



Bachelor's Degree, preferably in HR or related field with 1+ years experience OR 5+ years of equivalent experience without a degree.


1+ applicable experience in benefit and compensation plans, leave management, policy, and HR cyclical processes for a mid-size organization.



Requirements



Knowledge of employee benefits and applicable laws.


Proficient with Microsoft Office Suite and HRIS systems (preferably Workday).


Highly detail-driven with an emphasis on accuracy, coupled with the ability to think broadly.


Proven organizational skills with an ability to prioritize work in an environment with competing demands.


Demonstrates self-awareness and desire to develop personal capabilities.


Ability to hold themselves to high standards.


Courage to take initiative in unfamiliar or ambiguous circumstances.


Excellent verbal and written communication.


Demonstrated creative thinking and problem solving, specifically in the area of improving process efficiency.


Excellent customer service skills.


Ability to maintain confidentiality and the highest degree of integrity.



Licenses and Certifications



Professional in Human Resources (PHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.


Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.


Certified Employee Benefit Specialist (CEBS) - International Foundation of Employee Benefit Plans (IFEBP) Upon Hire Preferred.


SHRM-CP - Society of Human Resource Management (SHRM) Upon Hire Preferred.




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