[Hiring] Private Pay Researcher @CVS Health
Role Description
At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts.
As a
Private Pay Researcher
, you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The
Private Pay Researcher
is responsible for resolving any resident billing questions or concerns.
• Serve as customer support for long-term care residents, responsible parties, and facilities.
• Collect information and verify account specific billing, insurance, and coding.
• Update and document customer accounts designated in work queues.
• Verify accuracy of existing account standing and progress accounts accordingly.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.
• Participate in corporate campaign strategies to further leadership led initiatives.
Qualifications
• 1+ years of experience in customer service and a high-volume call environment.
• Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as technical proficiency in working in multiple systems and softwares simultaneously.
Requirements
• Strong written and verbal communication.
• Strong technical knowledge, including an ability to troubleshoot issues, navigate websites, and toggle between various systems and screens.
• Excellent problem-solving and adaptability skills.
• Ability to work independently.
• Previous experience with long-term care facilities.
• Previous experience working from home.
Education
• High school diploma or GED.
Benefits
• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.
Pay Range
The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Apply tot his job
Apply To this Job
At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts.
As a
Private Pay Researcher
, you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The
Private Pay Researcher
is responsible for resolving any resident billing questions or concerns.
• Serve as customer support for long-term care residents, responsible parties, and facilities.
• Collect information and verify account specific billing, insurance, and coding.
• Update and document customer accounts designated in work queues.
• Verify accuracy of existing account standing and progress accounts accordingly.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.
• Participate in corporate campaign strategies to further leadership led initiatives.
Qualifications
• 1+ years of experience in customer service and a high-volume call environment.
• Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as technical proficiency in working in multiple systems and softwares simultaneously.
Requirements
• Strong written and verbal communication.
• Strong technical knowledge, including an ability to troubleshoot issues, navigate websites, and toggle between various systems and screens.
• Excellent problem-solving and adaptability skills.
• Ability to work independently.
• Previous experience with long-term care facilities.
• Previous experience working from home.
Education
• High school diploma or GED.
Benefits
• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.
Pay Range
The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Apply tot his job
Apply To this Job