[Hiring] Overnight Customer Service Representative @Capital Management Services
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia. Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions! We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents. This role involves performing Lost/Stolen Customer Service for a large banking institution. • File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges and must have their debit card shut down for safety. • Express Empathy: The agent must maintain an empathetic and professional tone throughout all calls. • Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays. Qualifications • High school diploma or equivalent (GED) required; Associates Degree Preferred. • Must be 18 years of age or older. • Excellent communication skills. • Ability to problem solve. Requirements • Background Check Required. • Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi). • Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone. • Either a Smartphone with Unlimited Minutes, or Landline Phone. Benefits • 401(k) • Dental insurance • Health insurance • Paid time off • Paid training • Vision insurance • Work from home Schedule • Evening shift • Holidays • Night shift • Weekend availability Supplemental Pay Types • Bonus pay Education • High school or equivalent (Required) Experience • Customer Service: 3 years (Required) • PC or Laptop: 3 years (Required) Job Type • Full-time Pay • $14.00 per hour Expected Hours • 20 - 40 per week Work Location • Remote Apply tot his job Apply tot his job Apply tot his job Apply tot his job Apply tot his job