Hiring Now: Customer Service and Operations Analyst, Anti Money
Role Snapshot:Location: RemoteCompensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings availablePosition: Customer Service And Operations Analyst, Anti Money Laundering  ****
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
 Working with a supportive and collaborative team, youÂll be helping us with anti-money laundering (AML) activities
 YouÂll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
 This role offers great career development opportunities with relevant training programmes and exposure for you and your work
 YouÂll work from home some of the time, but youÂll also spend at least 2 days per week working from our Edinburgh office
## What youll do
Joining a specialist AML team, youÂll be working together to deliver the most
successful outcomes for the business and our customers. YouÂll respond to
customer queries and process, authorise and investigate transactions, while
accurately collecting all the information needed to do this on time and to a
high standard.
As you continue to develop in your role, youÂll support with... process training
and knowledge sharing across your team, working together towards success.
Day-to-day, youÂll be:
 Accurately investigating your queries, raising with relevant parties, and escalating where needed
 Making sure processing is performed accurately and within an agreed turn-around time
 Monitoring and participating in initiatives that help improve our customer service, processes and procedures
 Reviewing processing errors and customer complaints to help identify trends and training needs
 Completing end to end Luxembourg periodic reviews for Institutional Banking clients with private equity structures
## The skills youll need
YouÂll already have knowledge and experience of working with AML processes and
procedures, alongside an awareness of up to date trends, policies and
regulations. YouÂll also be able to work accurately, to deadlines and with
high levels of attention to detail.
WeÂll also be looking for you to demonstrate:
 An understanding of the financial services industry and our customers
 Knowledge of our products, processes and banking systems
 Good written and spoken communication skills Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
 Working with a supportive and collaborative team, youÂll be helping us with anti-money laundering (AML) activities
 YouÂll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
 This role offers great career development opportunities with relevant training programmes and exposure for you and your work
 YouÂll work from home some of the time, but youÂll also spend at least 2 days per week working from our Edinburgh office
## What youll do
Joining a specialist AML team, youÂll be working together to deliver the most
successful outcomes for the business and our customers. YouÂll respond to
customer queries and process, authorise and investigate transactions, while
accurately collecting all the information needed to do this on time and to a
high standard.
As you continue to develop in your role, youÂll support with... process training
and knowledge sharing across your team, working together towards success.
Day-to-day, youÂll be:
 Accurately investigating your queries, raising with relevant parties, and escalating where needed
 Making sure processing is performed accurately and within an agreed turn-around time
 Monitoring and participating in initiatives that help improve our customer service, processes and procedures
 Reviewing processing errors and customer complaints to help identify trends and training needs
 Completing end to end Luxembourg periodic reviews for Institutional Banking clients with private equity structures
## The skills youll need
YouÂll already have knowledge and experience of working with AML processes and
procedures, alongside an awareness of up to date trends, policies and
regulations. YouÂll also be able to work accurately, to deadlines and with
high levels of attention to detail.
WeÂll also be looking for you to demonstrate:
 An understanding of the financial services industry and our customers
 Knowledge of our products, processes and banking systems
 Good written and spoken communication skills Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now