[Remote] Senior Product Manager, Revenue Cycle Management AI

Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a Senior Product Manager, you will own and drive the AI product roadmap for Revenue Cycle Management, working on AI-powered platforms that enhance billing processes and improve operational outcomes.ResponsibilitiesOwn the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansionDefine and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effortTranslate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature designDefine success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customerPartner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoptionUse qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operatorsUnderstand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiationPrioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investmentEngage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasibleWork with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilitiesParticipate in industry events and lead customer-facing and partner-facing engagements as a product expertUnderstand the competitive landscape for AI in RCM and healthcare billingInspire, energize, and motivate cross-functional teamsSkillsBachelor's degree in business, Healthcare technology, computer science, or a related field5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customersHealthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this roleDemonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iterationExperience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signalsAbility to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versaStrong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executivesSolid understanding of agile practices and experience working with cross-functional teams including data science and ML engineeringExperience managing SaaS productsBenefitsBenefits starting from Day 1Retirement Plan Matching (RRSP & 401K)Flexible Paid Time OffLifestyle/Wellness Spending AccountParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramLearning Programs & ResourcesEmployee Recognition … and more!Company OverviewPointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B SponsorshipPointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.