[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.
• Hold one of the most important positions at Blue Cross Blue Shield of MA.
• Guide members to the answers they need and explain their medical and dental packages.
• Reinforce our unwavering commitment to excellent service.
• Work in a structured and supportive service center environment.
• Participate in a phased new hire training program to learn about the health insurance industry.
• Spend the majority of each week taking calls with members.
• Engage in learning and development, and research in support of career growth.
• Available to our members when they need us most.
• Scheduled for 37.5 hours/week.
• Supportive remote-working opportunities.
Qualifications
• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind.
• Curious and committed to learning and gathering information.
• Effective communicators able to translate complicated concepts into simple terms.
• Emotionally intelligent and able to empathize with members’ needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced, high-pressure environment.
Requirements
• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication with customers.
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Local to Eastern Standard time zone.
Benefits
• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.Apply Now
Apply Now
Role Description
As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.
• Hold one of the most important positions at Blue Cross Blue Shield of MA.
• Guide members to the answers they need and explain their medical and dental packages.
• Reinforce our unwavering commitment to excellent service.
• Work in a structured and supportive service center environment.
• Participate in a phased new hire training program to learn about the health insurance industry.
• Spend the majority of each week taking calls with members.
• Engage in learning and development, and research in support of career growth.
• Available to our members when they need us most.
• Scheduled for 37.5 hours/week.
• Supportive remote-working opportunities.
Qualifications
• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind.
• Curious and committed to learning and gathering information.
• Effective communicators able to translate complicated concepts into simple terms.
• Emotionally intelligent and able to empathize with members’ needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced, high-pressure environment.
Requirements
• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication with customers.
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Local to Eastern Standard time zone.
Benefits
• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.Apply Now
Apply Now