[Hiring] Dental Billing Training Specialist @My Mountain Mover

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a dental billing virtuoso with a passion for teaching others how to master the craft? My Mountain Mover is searching for a highly skilled Subject Matter Expert (SME) in Dental Billing to elevate the expertise of our Virtual Assistants (VAs)! This is a dynamic, multifaceted role where your excellence and deep industry knowledge will directly impact the success of our VAs and their client practices. If you are ready to move mountains by transforming complex payer rules into clear, actionable training, you'll be instrumental in building a deployment-ready medical billing talent bench for our clients. Your Mission: The Core of the SME Program • Combine instruction, learner coaching, skill evaluation, and content development. • Support VAs training for dental billing and back-office roles. • Focus on teaching system fluency, billing integrity, and claims logic. • Adapt to payer changes and lead recovery training for VAs returning through re-entry. Key Responsibilities & Duties • Instruction & Training Delivery: • Lead Live and Recorded Training: Teach core billing workflows including insurance verification, code usage, claim submission, EOB review, and denial handling. • Scenario Facilitation: Lead sessions focused on payer logic, billing sequencing, documentation, and audit-readiness, using mock billing scenarios to strengthen practical understanding. • Evaluation & Performance Assessment: • Conduct Skills Evaluation Interviews (SEIs): Assess VA accuracy, billing judgment, and system familiarity using mock claims. • Track & Document Progress: Monitor learner progress and document performance via Salesforce, TalentLMS, and internal checklists. • Recovery Training: Lead specialized sessions to address skill gaps and billing quality issues for VAs re-entering the system. • Feedback Delivery: Provide structured, actionable feedback and escalate complex retraining needs as required. • Content & Curriculum Support: • Develop Micro-Modules: Support the creation of training content covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls. • Recommend Updates: Propose curriculum revisions based on industry trends, learner performance, and evolving client clinic needs. • Compliance & Technical Guidance: • Reinforce Standards: Teach and reinforce HIPAA compliance, accurate patient ledger handling, and documentation standards across all training. • Real-Time Support: Respond to learner questions on codes, billing sequences, and payer protocols, offering practical advice on communication and accuracy. Qualifications • Minimum 3 years of hands-on dental billing experience (full end-to-end process) in a U.S.-based setting. • SME-level knowledge of codes, EOBs, AR follow-up, appeals, U.S. dental software, and compliance standards. • Prior Training Experience: Must have supported the onboarding or upskilling of VAs, front desk staff, or billing teams. • Technical Fluency: Familiarity with U.S. dental practice management software. • Instructional Ability: Confident in leading live training sessions, SEIs, and developing/revising content based on VA needs and system updates. Requirements • Minimum 3 years of hands-on dental billing experience (full end-to-end process). • SME-level knowledge of codes, EOBs, AR follow-up, appeals, and U.S. dental software. • Proven experience training or upskilling others in complex billing workflows. Company Description Apply tot his job