[Hiring] Certified Peer Specialist @Mental Health America of South Central Kansas
Role Description
The Warm Line Peer Specialist is responsible for providing telephone support/resource information to Warm Line callers. The Peer is also responsible for completing required documentation on each call received.
Essential Position Responsibilities:
ā¢ Provides telephone support/resource information to Warm Line callers and refers callers to community resources when appropriate.
ā¢ Refers crisis calls to COMCARE CRISIS through 3-way calling feature.
ā¢ Completes required documentation on all calls received during the shift.
ā¢ Reports any situations/concerns during shift to the on-call Warm Line support staff.
ā¢ Meets deadlines as established by the department for submission of documentation and electronic timesheet.
Other Position Responsibilities:
ā¢ Maintains acceptable overall attendance record, including department staff meetings, agency meetings, and trainings as required.
ā¢ Ensures appropriate notification to supervisor for absences and ensures that work is covered.
ā¢ Flexible in work schedule when needed.
ā¢ Exhibits appropriate level of technical knowledge for the position.
ā¢ Produces quantity of work necessary to meet job requirements.
ā¢ Works well with a team, keeps others informed of information needed, and treats others with respect, maintaining a spirit of cooperation.
ā¢ Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff.
ā¢ Uses diplomacy and tact in dealing with difficult situations or people.
ā¢ Demonstrates effective listening skills and is receptive to constructive feedback.
ā¢ Demonstrates the ability and willingness to handle new assignments, changes in procedures, and business requirements.
ā¢ Identifies what needs to be done and takes appropriate action.
ā¢ Completes assigned work and meets deadlines without reminders/follow-up from supervisor or others.
ā¢ Performs work conscientiously with a high degree of accuracy.
ā¢ Meets goals and objectives as mutually agreed upon during last performance review (if applicable).
Requirements
ā¢ The Warm Line Operator must identify as a Peer and is required to have an agency phone and laptop.
ā¢ Operators are expected to exhibit an interest in providing telephone support.
ā¢ Demonstrate problem-solving skills.
ā¢ Possess both oral and written communication skills sufficient to interact effectively with both callers and staff.
ā¢ Must have the availability to attend all required training sessions.
ā¢ Must be willing to work a minimum of one shift per week after successfully completing training.
Physical Requirements
ā¢ Sitting for an extended period of time.
ā¢ Manual dexterity to operate the telephone and computer.
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The Warm Line Peer Specialist is responsible for providing telephone support/resource information to Warm Line callers. The Peer is also responsible for completing required documentation on each call received.
Essential Position Responsibilities:
ā¢ Provides telephone support/resource information to Warm Line callers and refers callers to community resources when appropriate.
ā¢ Refers crisis calls to COMCARE CRISIS through 3-way calling feature.
ā¢ Completes required documentation on all calls received during the shift.
ā¢ Reports any situations/concerns during shift to the on-call Warm Line support staff.
ā¢ Meets deadlines as established by the department for submission of documentation and electronic timesheet.
Other Position Responsibilities:
ā¢ Maintains acceptable overall attendance record, including department staff meetings, agency meetings, and trainings as required.
ā¢ Ensures appropriate notification to supervisor for absences and ensures that work is covered.
ā¢ Flexible in work schedule when needed.
ā¢ Exhibits appropriate level of technical knowledge for the position.
ā¢ Produces quantity of work necessary to meet job requirements.
ā¢ Works well with a team, keeps others informed of information needed, and treats others with respect, maintaining a spirit of cooperation.
ā¢ Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff.
ā¢ Uses diplomacy and tact in dealing with difficult situations or people.
ā¢ Demonstrates effective listening skills and is receptive to constructive feedback.
ā¢ Demonstrates the ability and willingness to handle new assignments, changes in procedures, and business requirements.
ā¢ Identifies what needs to be done and takes appropriate action.
ā¢ Completes assigned work and meets deadlines without reminders/follow-up from supervisor or others.
ā¢ Performs work conscientiously with a high degree of accuracy.
ā¢ Meets goals and objectives as mutually agreed upon during last performance review (if applicable).
Requirements
ā¢ The Warm Line Operator must identify as a Peer and is required to have an agency phone and laptop.
ā¢ Operators are expected to exhibit an interest in providing telephone support.
ā¢ Demonstrate problem-solving skills.
ā¢ Possess both oral and written communication skills sufficient to interact effectively with both callers and staff.
ā¢ Must have the availability to attend all required training sessions.
ā¢ Must be willing to work a minimum of one shift per week after successfully completing training.
Physical Requirements
ā¢ Sitting for an extended period of time.
ā¢ Manual dexterity to operate the telephone and computer.
Apply tot his job
Apply To this Job