[Hiring] Behavioral Health Advocate @Cigna Healthcare

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping people access needed care as a Behavioral Health Customer Service Advocate in an inbound call center environment. • Take back-to-back phone calls from members and providers (calls last about 8-10 minutes) • Triage and conduct intake for risk of harm and substance use concerns • Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements • Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call • Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support • Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once) Qualifications • Bachelor’s degree in psychology, social work, or a related field, or a bachelor’s degree in another field plus 2+ years of behavioral health experience • Customer service experience • Strong time management and multitasking abilities • Proficiency with typing and PC usage Requirements • Must remain at your workstation while handling calls from a phone queue • Training schedule: Monday-Friday, 8:30 AM-5:00 PM CST • Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need • Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home Benefits • Hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location • Eligible to participate in an annual bonus plan • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one • 401(k) with company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year and paid holidays Apply tot his job