Helpdesk Dispatcher
NET Xperts LLC is a company specializing in IT systems design and management. They are seeking a Helpdesk Dispatcher to manage and maintain the health and security of computer systems, provide technical assistance to users, and resolve hardware and software issues. Responsibilities Configure and manage monitoring systems to detect issues like low disk space, failing hard drives, and patching issues Respond to alerts generated by the monitoring system, collaborating with other teams to resolve issues efficiently Install and configure agent software on client computers for monitoring and management purposes Remove agent software from retired computers Set up new PCs for clients Assist end users with technical issues over the phone Diagnose and resolve backend systematic problems like blue screen errors Ensure all PCs receive regular updates, including feature updates and operating system upgrades Deploy and configure antivirus software on desktops and laptops Monitor antivirus status and address any issues Work with other teams to troubleshoot and remediate virus/spyware/malware infections Answer customer calls, emails, and chat, create tickets for any reported issues Assign tickets to appropriate resources as needed On occasion, go to the customer location to install equipment Skills An Associate Degree from a technical college or institution, or certifications from HP, CompTIA, and/or Microsoft are required 6 months or more of hands-on technical experience in a professional environment 1 year or more of customer service experience, preferably involving responding to customer phone calls Previous training and hands-on experience with Microsoft Windows 10 and 11 operating systems Customer service training and experience Technical hardware and software troubleshooting in a professional environment Earn new certifications as part of the ongoing job requirement Have a valid and current driver's license Must be able to pass a series of background checks Must have a current and valid driver's license with proof of insurance You must also have reliable transportation in the event you start or end your day in the field Experience/training answering customer phone calls Training/experience with antivirus software Basic knowledge of network infrastructure equivalent to or greater than needed to pass the CompTIA A+ certification Basic knowledge of Azure Basic knowledge of Microsoft 365 Experience with monitoring tools and technologies Benefits Medical, Dental, Vision, and Life Insurance, in which the majority is paid by the employer. Additional Life, AD&D, and Disability insurance are also available. Paid Time Off (Holidays, Bereavement, Maternity/Paternity, Charity Days, etc.) Retirement plan, including an IRA Match Training and certification benefit FREE Parking, Jean Days, Lunches, Healthy Snack Program, etc. 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Company Overview NetXperts is a computer networking company specializing in planning, design, and assessment services. It was founded in 2002, and is headquartered in Walnut Creek, California, USA, with a workforce of 51-200 employees. Its website is