Hybrid Field Sales Representative (St. Louis, MO)

CVS Health is dedicated to building a world of health around every individual, emphasizing a connected and compassionate health experience. The Hybrid Field Sales Representative will manage sales growth through field and telesales activities, focusing on acquiring and retaining members while providing excellent customer service and support for Medicare products.ResponsibilitiesAcquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programsAcquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skillsDocument in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing membersDevelop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality salesAccountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programsSkills4-year college degree or 1 to 2 years' experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start dateActive use of computer for carrying out daily job activitiesAbility to multi-task while talking on the phoneExcellent communication and listening skillsSelf-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. 'Customer is always right' attitude)Adaptable to high pressure, achievement-oriented environmentDrive to build, manage, and grow a book of business and become successful entrepreneurHigh level of computer proficiency including, but not limited to, Microsoft Office packageAbility to quickly perform basic mathematical operations w/out use of calculatorAdept at presentation skillsAdept at learning Medicare products, sales process, and systemsAdept at collaboration and teamworkAdept at selling skillsMastery of technologyMastery of problem solving and decision making skillsMastery of growth mindset (agility and developing yourself and others) skillsRegular and reliable attendanceAny additional tasks as directed by supervisor or managerAdept at assessing needs of consumers and prospects and utilizing math and cost benefit analysisMastery of sales achievementMaster of out of the box solutioning and creative thinkingBenefitsMedical, dental, and vision coveragePaid time offRetirement savings optionsWellness programsOther resources, based on eligibilityCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.