Help us stand out as the most reliable and precise system in the fight against fraud.Account Manager
Snappt is a fast-growing PropTech company focused on bringing trust back to renting. They are seeking a driven Account Manager to onboard new clients, drive product adoption, and ensure customer satisfaction while building long-term relationships. Responsibilities Ensure a smooth handoff from the Sales to the Customer Success team during onboarding Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention Leverage a combination of high touch support and automated campaigns to help customers achieve their business goals Develop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadership Monitor and action on account health for your book of business through data analysis Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business Create and execute executive business reviews on a recurring basis Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions Work closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectives Continuously analyze current processes and identify areas to optimize and streamline business operations Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services Skills 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed Strong data analysis skills to interpret customer metrics and drive data-informed decisions An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions Willingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedback Ability to travel 25%-35% of the time Previous experience in the multifamily industry or property tech is a plus Company Overview Snappt provides fraud detection and income verification software for multifamily property managers. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is