Help Desk Support - Work from home

Responsibilities Provide helpdesk support and resolve problems. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Install, test and configure new workstations, peripheral equipment and software. Perform timely workstation hardware and software upgrades as required. Education Diploma or equivalent. Preferred Requirements Bachelor’s Degree in Information Systems, Business, or related field. Desired Experience Help Desk, contact center, end-user tech support, “Geek Squad,” “Genius Bar,” etc. Providing application support through asynchronous communication. Partner and communicate with developers/engineers to solve application issues. Customer facing break/fix for call center environments and remote workers. Knowledge Centered Support (KCS); documentation and process. Familiarity in supporting end-user issues with the following technologies: Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc. Skills Service desk Windows 10 Documentation skills Experience Level Entry level About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr

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