Healthcare Virtual Receptionist - (ZR_22116_JOB)
This is a remote position.
Role Name: Healthcare Virtual Receptionist
Schedule:
ā¢ 40+ hours/week, 6 days per week, 8:30 AM - 5:30 PM New York time includes 1hr-unpaid break
ā¢ EST
Join a thriving orthopedic and physical therapy practice as a Virtual Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service.
Scope:
ā¢ 40+ hours per week
ā¢ 6 days per week coverage
ā¢ Working hours: 8:00 AM to 6:00 PM EST
ā¢ Reports to practice management team
ā¢ Handles approximately 150-200 patient interactions daily
ā¢ Three-month probationary period
ā¢ Supports practice serving 570+ patient visits weekly
Responsibilities:
ā¢ Handle high volume of incoming patient calls (150-200 daily)
ā¢ Respond to and manage patient communications via phone, email, and text messages
ā¢ Schedule and coordinate patient appointments using Zocdoc platform
ā¢ Process new patient intake and documentation
ā¢ Verify insurance information and maintain accurate patient records
ā¢ Update CRM systems with patient information and interaction details
ā¢ Manage administrative tasks related to patient care coordination
ā¢ Ensure all daily communications are properly addressed and resolved
ā¢ Book new patient appointments and manage existing appointment modifications
ā¢ Coordinate with in-office staff to ensure smooth patient flow
Requirements
ā¢ Strong customer service experience with proven track record
ā¢ Excellent verbal and written communication skills in English (Spanish a plus)
ā¢ Experience in healthcare or medical office environment preferred
ā¢ Proficiency in medical terminology and healthcare administrative procedures
ā¢ Strong attention to detail and ability to maintain accurate records
ā¢ Ability to handle high-volume workload while maintaining quality service
ā¢ Experience with healthcare scheduling software and CRM systems
ā¢ HIPAA compliance knowledge and commitment to patient privacy
ā¢ Professional phone manner and patient-first mindset
ā¢ Reliable internet connection and quiet work environment
ā
Independent Contractor Perks
ā¢ HMO Coverage for eligible locations
ā¢ Permanent work from home
ā¢ Immediate hiring
ā¢ Steady freelance job
ZR_22116_JOB
Apply Now
Role Name: Healthcare Virtual Receptionist
Schedule:
ā¢ 40+ hours/week, 6 days per week, 8:30 AM - 5:30 PM New York time includes 1hr-unpaid break
ā¢ EST
Join a thriving orthopedic and physical therapy practice as a Virtual Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service.
Scope:
ā¢ 40+ hours per week
ā¢ 6 days per week coverage
ā¢ Working hours: 8:00 AM to 6:00 PM EST
ā¢ Reports to practice management team
ā¢ Handles approximately 150-200 patient interactions daily
ā¢ Three-month probationary period
ā¢ Supports practice serving 570+ patient visits weekly
Responsibilities:
ā¢ Handle high volume of incoming patient calls (150-200 daily)
ā¢ Respond to and manage patient communications via phone, email, and text messages
ā¢ Schedule and coordinate patient appointments using Zocdoc platform
ā¢ Process new patient intake and documentation
ā¢ Verify insurance information and maintain accurate patient records
ā¢ Update CRM systems with patient information and interaction details
ā¢ Manage administrative tasks related to patient care coordination
ā¢ Ensure all daily communications are properly addressed and resolved
ā¢ Book new patient appointments and manage existing appointment modifications
ā¢ Coordinate with in-office staff to ensure smooth patient flow
Requirements
ā¢ Strong customer service experience with proven track record
ā¢ Excellent verbal and written communication skills in English (Spanish a plus)
ā¢ Experience in healthcare or medical office environment preferred
ā¢ Proficiency in medical terminology and healthcare administrative procedures
ā¢ Strong attention to detail and ability to maintain accurate records
ā¢ Ability to handle high-volume workload while maintaining quality service
ā¢ Experience with healthcare scheduling software and CRM systems
ā¢ HIPAA compliance knowledge and commitment to patient privacy
ā¢ Professional phone manner and patient-first mindset
ā¢ Reliable internet connection and quiet work environment
ā
Independent Contractor Perks
ā¢ HMO Coverage for eligible locations
ā¢ Permanent work from home
ā¢ Immediate hiring
ā¢ Steady freelance job
ZR_22116_JOB
Apply Now