**Healthcare Customer Service Expert - Remote Phone Intake**
Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment and receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients.
**About arenaflex**
arenaflex has been providing whole-person care for nearly 40 years, with a mission to empower individuals to overcome life's challenges and achieve their full potential. Led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics, arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use.
**Job Summary**
As a Healthcare Customer Service Expert, you will be responsible for providing exceptional customer service to patients, providers, and referral sources, collecting clinical and demographic information, and entering it into our arenaflex portal. This role requires excellent empathy, patience, and attention to detail, as well as strong communication and problem-solving skills.
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources, responding to approx. 60-65 incoming calls per day
* Collect clinical and demographic information and enter it into our arenaflex portal
* Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
* Comply with all company policies, including HIPAA/PHI
* Work collaboratively with the team to achieve shared goals and objectives
* Participate in ongoing training and professional development to enhance skills and knowledge
**Qualifications**
* High School Diploma or GED
* Minimum 2 years Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* Required to hardwire with an ethernet cable while working
**What We Offer**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and continuous learning. Our team is passionate about providing exceptional customer service and making a positive impact on the lives of our patients and their families. We offer a range of benefits and perks to support your physical, emotional, and financial well-being.
**Training and Nesting Period**
* 4 to 6 weeks of comprehensive training and nesting period
* Monday to Friday, 9:00am to 5:30pm EST
* Opportunity to learn and grow with our team
**Available Shift**
* Monday to Friday, 9:30am to 6:00pm EST (after training and nesting period)
**How to Apply**
If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team in making a difference in the lives of our patients and their families.
Apply Now
Apply Now
**About arenaflex**
arenaflex has been providing whole-person care for nearly 40 years, with a mission to empower individuals to overcome life's challenges and achieve their full potential. Led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics, arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use.
**Job Summary**
As a Healthcare Customer Service Expert, you will be responsible for providing exceptional customer service to patients, providers, and referral sources, collecting clinical and demographic information, and entering it into our arenaflex portal. This role requires excellent empathy, patience, and attention to detail, as well as strong communication and problem-solving skills.
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources, responding to approx. 60-65 incoming calls per day
* Collect clinical and demographic information and enter it into our arenaflex portal
* Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
* Comply with all company policies, including HIPAA/PHI
* Work collaboratively with the team to achieve shared goals and objectives
* Participate in ongoing training and professional development to enhance skills and knowledge
**Qualifications**
* High School Diploma or GED
* Minimum 2 years Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* Required to hardwire with an ethernet cable while working
**What We Offer**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and continuous learning. Our team is passionate about providing exceptional customer service and making a positive impact on the lives of our patients and their families. We offer a range of benefits and perks to support your physical, emotional, and financial well-being.
**Training and Nesting Period**
* 4 to 6 weeks of comprehensive training and nesting period
* Monday to Friday, 9:00am to 5:30pm EST
* Opportunity to learn and grow with our team
**Available Shift**
* Monday to Friday, 9:30am to 6:00pm EST (after training and nesting period)
**How to Apply**
If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team in making a difference in the lives of our patients and their families.
Apply Now
Apply Now