Healthcare Customer Service Expert, Phone Intake
Description:
• Serve as initial point of contact for patients seeking home healthcare services and for providers requesting authorizations
• Handle approximately 60-65 inbound calls per day
• Work from home in a remote and high-volume healthcare call center
• Utilize multiple applications and a dual monitor setup to assist customers with services including durable medical equipment, home healthcare services
• Work 8-hour shift with scheduled breaks and 30-minute lunch; initial 5 weeks training Monday–Friday 9:00am-5:30pm EST
• Transition to assigned shift (Monday-Friday, 11:30AM - 8:00PM EST) after training
• Adhere to company policies including HIPAA/PHI regulations
• Meet performance targets such as AHT, quality, attendance, adherence
Requirements:
• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• 1 year working in healthcare with medical terminology
• Proficient with navigating dual monitors and multiple applications
• Type at a speed of 30 WPM with ability to perform data entry while actively listening
• Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
• Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams
• Passing score on the SHL Customer Service Phone Simulation Assessment is required
Benefits:
• Starting Pay: $17.50/hour + monthly bonus incentives
Apply Now
Apply Now
• Serve as initial point of contact for patients seeking home healthcare services and for providers requesting authorizations
• Handle approximately 60-65 inbound calls per day
• Work from home in a remote and high-volume healthcare call center
• Utilize multiple applications and a dual monitor setup to assist customers with services including durable medical equipment, home healthcare services
• Work 8-hour shift with scheduled breaks and 30-minute lunch; initial 5 weeks training Monday–Friday 9:00am-5:30pm EST
• Transition to assigned shift (Monday-Friday, 11:30AM - 8:00PM EST) after training
• Adhere to company policies including HIPAA/PHI regulations
• Meet performance targets such as AHT, quality, attendance, adherence
Requirements:
• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• 1 year working in healthcare with medical terminology
• Proficient with navigating dual monitors and multiple applications
• Type at a speed of 30 WPM with ability to perform data entry while actively listening
• Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
• Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams
• Passing score on the SHL Customer Service Phone Simulation Assessment is required
Benefits:
• Starting Pay: $17.50/hour + monthly bonus incentives
Apply Now
Apply Now